Job Description

Insight Global is seeking a Citrix Engineer . This person should have strong knowledge / experience in Citrix XenApp and XenDesktop. This role will be maintaining a large enterprise environment, updating desktop images and supporting user requests. This person is going to be the first and second line Global Virtualization support tickets. They will be responsible for managing incoming incidents and requests reported by telephone, email, teams, and the service desk queue to ensure premier customer satisfaction and KPIs are being met, including lead time, quality, and SLAs. They will be publishing new applications into Citrix and coordinating user testing while maintaining images. They are going to be working on a team of 4.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

10+ years of experience supporting Citrix

 Experience with XenApp, XenDesktop, Netscaler and vSphere

 Experience working with tickets

 Experience with Maintenance and Health Monitoring Worked in a Manufacturing Background

 Active Directory, Azure, networks and firewalls is also a plus

 Service Now Experience

 Experience working with C-Level Suite null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.