Job ID 12513 Location Case Main Campus Full/Part Time Full-Time Regular/Temporary Regular Job Description POSITION OBJECTIVE Working under general direction, perform a diverse set of duties of an administrative nature requiring a high degree of precision, accuracy and confidentiality for the schools and department at CWRU. These functions include processing parking assignments, ID cards and key requests for faculty, staff and students utilizing multiple databases to include Lenel, HARLD, POS system, and the T2 system. Some assignments involve more complex/difficult matters such as answering audit inquiries. Relying on the knowledge of parking vacancies at the university, ensure the resolution of faculty, staff and student daily parking requests are met in a timely manner to ensure outstanding customer satisfaction. Long-term assignments that require one to rely on own resources in task accomplishment include using Excel to reconcile parking wait lists and Lenel access to buildings on campus as well as key controls. ESSENTIAL FUNCTIONS Facilitate communications between the divisions/departments and the university in general but in particular regarding their parking, IDs, keys and access systems. Independently address all account inquiries (via phone calls, emails, and walk-ins) from internal and external stakeholders. Has the authority to make exceptions to the policy under certain circumstances - e.g. waiving late fees or removing financial holds, on a student's account based on gathered facts from the student or departments. Initiate refunds in a timely manner and post adjustments. At their discretion, balance between policy and/or practice and exceptions and determine when to escalate matters. (15%) Determine routing and priority status (emergency, routine, etc.) for all requests. Respond, initiate and follow-up on routine communications to acknowledge receipt of customers' requests. Example, contact the university point of contacts regarding access as well as manage access and key requests for university students and employees and contractors and vendors. (15%) Capture images for the university identification card (ID) and enter accurate data into the ID system at the time of issuance. Verify paperwork of prospective cardholders prior to issuance of IDs. Issue ID cards in accordance with university ID policy. (10%) Manage access control system, and direct inquiries to the appropriate point of contact at the university. Gather and compile information for management use regarding access and work with department managers in identifying needs as they relate to attaining reports and information needed by management. Maintain ongoing contacts to solve access problems and resolve issues. Responsible for the reconciliation of data imports from other university systems with Access Services databases such as SIS, Human Resources and UCI Parking. Devise and maintain accurate files of all related paperwork for CaseCard issues, ID's, parking and key issuance. Contact leadership on a regular, proactive basis to ensure satisfaction of access related needs. (10%) Issue parking permits to university entities and enter accurate data into parking system at time of issuance. Verify identity and authorization of paperwork of prospective permit holder prior to issuance in accordance with university parking policy. Prepare routine reports on ID issuance, parking issuance, etc. as needed. Collect and input data for parking waiting lists. (10%) Ensure that terminated/suspended persons are removed or suspended from all systems promptly and that university keys are returned in a timely manner. Verify identity and authorize paperwork of prospective key holders prior to issuance. Enter accurate data into the key shop database. Issue university keys in accordance with the university key control policy. (10%) Responsible for performing detailed account review for c