Title: Quotes Representative

Pay Range: $20 - $22/hr

JOB SUMMARY:

 As a quote representative, you will assist with the development and completion of all requested quotes. You will coordinate Approved Freight Forwarders' custom freight services in a relation to creating, analyzing pricing, and quoting based on customer requirements. A quote representative is responsible for answering inquiries, dealing with issues, and solving problems in a positive manner to ensure a superior level of customer experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Exhibits a pleasant and welcoming demeanor both in person and on the phone.

• Gather required data for quote preparation. Build and maintain pricing measurements for decision making processes. Maintain various databases on industry changes.

• Interpret customer requirements, match service to customer specifications and needs. Ensures quote is technically compatible by communicating with other departments and staff to determine and clarify service requirements.

• Use industry knowledge to prepare quotations based on commodity and service type.

• Demonstrates the ability to communicate credibly and effectively at all levels; work collaboratively with all departments to ensure customer needs are met.

• Create accurate and professional quotations based on customer specifications using the applicable software system (CargoWise).

• Organizes and prioritizes large volumes of information by e-mail. Answers calls, replies by phone or e-mail when necessary. Responds to regularly occurring requests for information.

• Provides effective oral and written communication (via telephone and e-mail).

• Cares for our customer and sales representatives by supporting their needs and responds in a timely fashion to assist in obtaining their goals and meet deadlines.

• Invoicing customers for all completed jobs; follows up on quotes and proposals in a timely manner.

• Other duties as assigned.

REQUIRED SKILLS / ABILITIES:

• Well-developed interpersonal and communication skills. Ability to prioritize work duties along with meeting strict deadlines.

• Ability to handle a high volume of incoming e-mails; must be able to multitask.

• Have an extreme sense of urgency when dealing with upper management.

• Proficiency in Microsoft Office (Word, Excel, Outlook)

• Excellent attention to detail, organizational and time management skills.

• Ability to work independently and in a team environment to achieve results and grow with the company.

• In-depth knowledge of customer service principles and practices – work hard and have fun while doing so; have a positive attitude.

Approved Freight Forwarders is part The DeWitt Companies, a fourth-generation family of five sister companies that provides relocation, logistics, warehousing and freight forwarding services to businesses, households and military customers all over the world. ​

We started in 1991 entrusted with the world’s freight, we provide ocean freight consolidations, air freight and over-the-road transport of goods. We are the only freight forwarder in Hawaii with terminals on all four major islands. And with more than 300,000 square feet of space, our warehouses can accommodate a diverse set of logistics needs. As a Top 100 3PL provider, our highly trained logistics experts use advanced technology to tailor shipping solutions.

I've you are a current employee of The DeWitt Companies, please see your Human Resources Representative for information.

https://www.thedewittcompanies.com/ccpa/ 

Equal Opportunity Employer 

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