Summary An Associate Field Service Tech / Commercial (AFST C ) is responsible for performing hands-on installation, commissioning, and service (scheduled or unplanned) on commercial material handling equipment such as cranes and conveyor systems as well as the structural steel supporting them. Work will be under the direction by a more senior service technician. Products may include, but are not limited to, Steel Structures , Overhead cranes, Overhead and Floor conveyors, Vertical lifts and various industrial process equipment . The AFST C shall maintain a professional and positive attitude, perform quality workmanship, and be responsive to customer need s in a professional and safe manner. Principle Duties and Responsibilities ROLE Demonstrate professional work skills in the installation, repair or overhaul of products /systems on customer sites . Ability to work with minimal direct supervision for daily operations May occasionally be assigned to shop duties such as general machining, part inspections, assembly, testing, and warehouse. TECHNICAL Perform work related tasks in strict accordance with company product tech manuals. Complete on-the-job training (OJT) on at least one product line and supporting systems within the first year in this position. Keep current on qualifications required by the company and/or the end users of the equipment we provide . SAFETY Operate in a safe manner in accordance with published safety guidelines. Wear appropriate PPE as per company guidelines and in accordance with job duties Adhere to Safety policy guidelines. Report all work related accidents or injuries immediately to the appropriate personnel. Complete annual safety training requirements as outlined on regional safety schedule. ADMINISTRATION Provide accurate and timely reporting according to company guidelines o Timecards, expense reports, mileage reports, project reports, et al. Maintain company property according to company policies o Vehicle, credit cards, PPE, test equipment, laptop, et al. CUSTOMER SATISFACTION Perform high quality workmanship Be responsive to customer needs and act as an FMD ambassador of customer satisfaction Strive to provide all customers a "first time fix" for their equipment Maintain customer satisfaction rates according to company guidelines PERFORMANCE Complete all work in an efficient and timely manner Adhere to company dress code and safety regulations Maintain professional attitude and appearance. All other duties as assigned. Qualifications and Educational Requirements Education: o HS Diploma or GED required; ASDT (Associate of Applied Science Diesel Technology) preferred Experience: o Three years military experience involving construction Knowledge and experience in rigging, structural steel erection. Possess Ta set of basic hand tools including sockets, mini sledge, tape measure, combination square and etc. Must be able to read and interpret product line diagrams and blueprints Basic understanding of cranes and conveyors High mechanical aptitude Ability to independently interpret product tech manual to troubleshoot equipment problems Must be a reliable team player who exhibits a professional demeanor Work experience in industrial installation sites a plus Proficiency in English language (verbal and written) Ability to handle stressful situations Proficiency in Microsoft Office Ability to travel (up to 75%) including weekends, evenings, and holidays and in emergency situations travel