Company Description

Rising gracefully above Millennium Park and Chicago's impressive lakefront, Fairmont Chicago, Millennium Park is located conveniently near major cultural attractions, the city's business and financial district and world-renowned shopping along the Magnificent Mile. With beautifully appointed, extraordinarily spacious guestrooms and spectacular suites, Fairmont Chicago, Millennium Park offers a superior and distinctive array of amenities and services, including phenomenal dining experiences, seasonal pop-ups and luxury event space. 

Job Description

Join Our Food & Beverage Excellence Team: General Manager of Toro

Across Latin America, food is more than a meal.  It’s an event. It’s a celebration that’s shared, savored, and enjoyed with the finest spirits.  Join us in this ritual.  We welcome you to Toro, Richard Sandoval’s Restaurant and Tequila Bar, which features a casually unique upbeat dining experience.  Toro will have a small plate menu along with a Suviche (Sushi & Ceviche combination) bar food offering at the restaurant’s lively and energetic Rum Bar setting. The beverage experience will include a variety of hand-muddled cocktails, a collection of Latin wines, and a variety of sugarcane spirits that will be expertly chosen by our Tequila Experts.

What Awaits You:

• Employee Perks: Enjoy exclusive discounts at the Fairmont Chicago, and Accor properties worldwide—for you and your family.

• Lifelong Learning: Sharpen your skills through tailored programs at our Academies.

• Impactful Work: Contribute to our Corporate Social Responsibility initiatives, including Planet 21.

• Health and Financial Well-Being: Benefit from comprehensive medical and dental coverage, a 401K plan, and convenient direct deposit.

• Limitless Growth: Explore career development opportunities within Fairmont Chicago and beyond. The sky truly is the limit!

Your Role: Elevating Culinary Excellence

As the General Manager of Toro, you’ll be the driving force behind our dining experience at Fairmont Chicago Millennium Park. Your leadership, passion, and commitment will ensure exceptional operating results, a thriving team, and consistently delighted guests. Here’s what you’ll be doing:

Your Responsibilities:

• Elevate Service: Consistently provide professional, friendly, and engaging service to our valued guests.

• Policy Adherence: Maintain a thorough understanding of company, property, and departmental policies and procedures.

• Guest Relations: Warmly interact with guests, arranging reservations with finesse.

• Special Requests: Coordinate and follow up on special requests, collaborating closely with colleagues and management teams.

• Balancing Act: Juggle operational, administrative, and colleague needs seamlessly.

• Tech Savvy: Manage the “Open Table” online reservation system efficiently.

• Culinary Synergy: Collaborate closely with our talented culinary team to ensure seamless service and an exceptional guest experience.

• Strategic Insights: Drive menu engineering adjustments based on sales data and industry trends.

• Forecasting and Scheduling: Skillfully manage labor resources.

• Beverage Cost Control: Keep a keen eye on beverage costs.

• Guest-Centric Approach: Cultivate strong relationships with our Concierge team to meet guests’ needs seamlessly.

Guest-Centric Service:

• Consistency: Deliver professional, friendly, and engaging service to our valued guests. Every interaction matters.

• Warm Reservations: Engage with guests in a professional manner to arrange reservations, making them feel welcome and valued.

• Special Requests: Coordinate and follow up on special guest requests, collaborating seamlessly with colleagues and management teams.

• Operational Balance: Juggle operational, administrative, and colleague needs adeptly.

System Management:

• Policy Adherence: Maintain a comprehensive understanding of company, property, and departmental policies and procedures.

• Reservation System: Manage the “Open Table” online reservation system efficiently.

• Menu Engineering: Drive and adjust menu offerings based on sales data and industry trends.

• Beverage Cost Control: Keep a keen eye on beverage costs.

Collaboration and Leadership:

• Culinary Synergy: Work closely with our talented culinary team to ensure seamless service and an exceptional guest experience.

• Forecasting and Scheduling: Skillfully manage labor resources.

• Efficient Operations: Work independently to ensure smooth day-to-day operation without supervision.

• Event Coordination: Assist with the preparation of Restaurant Event Orders as directed.

Team Engagement and Development:

• Meetings and Reporting: Attend designated meetings and contribute insights.

• Champion Initiatives: Assist with Silverware programming and obtain designated Avero reports.

• Performance Metrics: Complete weekly potentials and Outlet Hours of Operations.

• Guest Feedback: Assist with Scores and Trust You responses.

• Continuous Learning: Participate in TAS (Training and Assessment System) activities.

Corporate Compliance and Accuracy:

• Menu and Practices: Ensure compliance with corporate standards in menus and operational practices.

• Online Menu Accuracy: Assist with maintaining accurate online menus.

Qualifications

Qualifications and Skills:

• Experience: Previous Food & Beverage experience in a leadership role is essential.

• Tech-savvy: Proficient in Microsoft Windows applications.

• Education: University/College degree in a related discipline is preferred.

• Interpersonal Skills: Strong problem-solving abilities and excellent communication.

• Reliability: Highly responsible and reliable.

• Pressure Handling: Ability to work well under pressure in a fast-paced environment.

• Team Player: Collaborate cohesively as part of a team.

• Guest Focus: Remain calm, courteous, and attentive to guest needs at all times.

Ready to Shape Food & Beverage Excellence? Apply Now!

Additional Information

Visa Requirements: Successful candidates must be legally eligible to work in the United States.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

All your information will be kept confidential according to EEO guidelines.

#LI-TM1