Job Information
Uber Claims Manager, Process and Strategy in Chicago, Illinois
About the Role
Uber is a technology company that is changing the way the world thinks about transportation. Whether it's heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life. We're making cities safer, smarter, and more connected.
As a Claims Advocate II, Process & Strategy, you will work closely with insurance carriers and Third-Party Administrators (TPAs) to implement preferred processes and successful strategies. This role will be a part of the US&C Claims team within Global Insurance and work with front-line leadership and adjuster levels of our claim handling partners, ensuring effective implementation and sustainable improvements.
Uber embraces a hybrid work model, which allows employees to alternate between three days in the office one week and two days in the office the following week. This approach promotes a balanced and productive work environment that accommodates both individual preferences and organizational needs.
What You'll Do
Consulting and Advisory : Provide expert consultation to external insurance partners on the best practices for commercial auto claims handling with a focus on bodily injury claims.
Process Implementation: Develop and implement preferred process for claims management, ensuring alignment with industry standards and Uber needs.
Strategic Planning: Design and execute strategic plans to enhance claims operations, utilizing data-driven insights and claims management behavioral expertise
Complex Issue Resolution: Advise on the resolution of complex coverage issues and litigation management, helping clients navigate and mitigate risks
Data Analysis and Recommendations: Use data analytics to identify trends, inform recommendations and implement solutions that improve claims outcomes
Documentation and Training: Document processes and provide training to claim handling partner teams, ensuring successful adoption and adherence to new procedures
Stakeholder Engagement: Collaborate with external insurance partner stakeholders to understand Uber needs, tailor solutions, and maintain retention of talent through satisfaction with consulting services as well as improved results. Collaborate with internal stakeholders including Legal, First Notice of Loss experience, Risk and Safety teams.
Basic Qualifications
Minimum of 5 years experience in commercial auto claim handling with experience handling bodily injury claims, including high policy limits and complex coverage issues
Proven experience in managing litigation related to commercial Auto claims
A minimum of 3 years of frontline leadership experience in bodily injury, specifically managing UM/UIM claims for a commercial auto team, with at least 2 years leading leaders within a commercial auto team in a third-party administrator or insurance carrier setting.
Experience managing claims processes
Preferred Qualifications
Demonstrated ability to document processes and make actionable recommendations for improvement
Experience in successful strategic design and implementation using data-driven insights and claims management behavioral expertise.
Bachelor's degree in Business, Insurance or a related field
Lean Six Sigma or other process improvement certification
Claims designation obtained or in progress
6+ years in commercial auto claim handling with experience handling bodily injury claims, including high policy limits and complex coverage issues
3 years of experience leading leaders in a commercial auto team
Advanced written and verbal communication skills
Extraordinary attention to detail
Ability to maintain quality in a fast-paced, high volume environment
High degree of adaptability to meet changing business needs
Ability to serve as an insurance and claims subject matter expert
For Chicago, IL-based roles: The base salary range for this role is USD$128,000 per year - USD$142,000 per year. For New York, NY-based roles: The base salary range for this role is USD$142,000 per year - USD$157,500 per year. For Phoenix, AZ-based roles: The base salary range for this role is USD$114,000 per year - USD$126,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform
Uber
- Uber Jobs