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The Senior Business Systems Analysis Professional who is part of the System Optimization team, is responsible for driving efficiency and optimizing processes across multiple procurement systems. This role involves identifying areas for improvement, collaborating with cross-functional teams, and leading process enhancement initiatives to align business objectives with system functionality, ensuring optimal performance and integration across the procurement landscape. The Senior Business Systems Analysis Professional performs analyses of systems, business, process and user needs, documentation of requirements, cost/benefit analysis and translation into proper system requirement specifications.

Driving efficiency and optimizing processes across multiple procurement systems, including Coupa, Icertis, Salesforce, Oracle, and other related platforms. Identifies areas for improvement, collaborating with cross-functional teams, and leading process enhancement initiatives to align business objectives with system functionality, ensuring optimal performance and integration across the procurement landscape. Begins to influence department’s strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments.

Key Responsibilities:

• Lead and implement process improvement initiatives across procurement systems (Salesforce, Coupa, Icertis, Oracle), focusing on automation, optimization, and standardization.

• Collaborate with Procurement, IT, and Finance teams to identify inefficiencies, streamline workflows, and enhance system performance.

• Analyze current processes and workflows, identifying areas for system improvements and implementing changes to reduce bottlenecks and enhance efficiency.

• Serve as a liaison between business users and technical teams, translating business needs into system requirements.

• Maintain up-to-date documentation on processes, workflows, and system configurations.

• Provide expertise on procurement systems, guiding end users on best practices and system utilization.

• Participate in system upgrades, testing, and the implementation of new features, ensuring seamless transitions for business users.

• Lead backlog grooming and prioritization efforts, ensuring key business needs are addressed efficiently.

• Monitor system performance through KPIs and provide regular reporting to leadership on efficiency gains and process improvements.

• Support project management efforts for procurement system optimization, ensuring key deliverables are met on time.

• Mentor and guide junior team members on process improvement methodologies and system capabilities.

Use your skills to make an impact

Required Qualifications

• Bachelor's degree or equivalent

• 5 or more years of technical experience (Salesforce, SQL, COUPA, SpendHQ, Oracle)

• Knowledge of procurement systems and processes

• A working knowledge of ad-hoc query tools and data repositories that support data extraction and manipulation

• Knowledge of systems development life cycle

• Experience in problem analysis and process

• Comprehensive knowledge of all Microsoft Office applications including Word, Excel, Access, PowerPoint, and Visio

• Passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

• MBA or other Advanced Degree

• Six Sigma certification

• PMP certification

• Demonstrated experience with process documentation and re-engineering

Additional Information

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$78,800 - $108,500 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.