As a Key Holder at our retail store, you will play a vital role in supporting the store manager in all aspects of operations. You will be responsible for ensuring exceptional customer service, driving sales, and maintaining a positive work environment. Your leadership skills will be crucial in supervising and motivating the team to achieve sales targets and uphold the store's standards. Responsibilities: Responsible for leadership tasks as delegated by the store manager including acting as manager on duty, when scheduled, to address customer service, vendor relationships, or maintenance issues. Provide individual and team performance feedback and recommendations to managers. Lead and model selling and customer experience standards. Display knowledge of product, company policies and store strategies. Set the direction and goals for the day/shift when associates arrive for work. Build a highly satisfied and loyal customer base through engagement, conversion and gathering customer phone and e-mail information. Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret / disseminate company directive Maintain policies and procedures. Assist with floor sets, window changes, visual presentations, signage placement, etc. as directed.