Public Safety Operations Coordinator

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POSTING INFORMATION

Internal Title

Public Safety Operations Coordinator

Position Type

Classified

Faculty / Non-Faculty / Administration

Non-Faculty

Pay Band

4

Level

3

Department

Public Safety

Job Purpose

Public Safety Operations Coordinator functions as a front-line professional and is a member of the team responsible for the forward-facing operations of the division of Public Safety carrying out the mission of enhancing the campus experience. The position serves as the primary point of contact for students, faculty, staff, parents, alumni, visitors, and vendors, and performs a diverse range of administrative duties with a high level of independence and accountability. Manages the front desk at public safety including completing submissions of documents, observing video feeds, and communicating with officers and dispatch. Performs safety and security duties as assigned to assist public safety officers in the performance of their duties. The position handles telephone and in-person inquiries and ensures that all customers have a positive, personalized experience.

Minimum Requirements

High School diploma and preferred experience in customer service and administrative experience. Experience with online software applications, social media and Microsoft Office is preferred. Must be able to pass a Background Investigation. Candidates with an equivalent combination of experience and/or education are encouraged to apply.

Required Knowledge, Skills and Abilities

Exceptional customer service skills and ability to manage multiple tasks in a fast-paced environment. Must be well organized, personable and detail oriented. Excellent verbal and written communication skills. Knowledge of (Transact) ID Card Systems and (AIM) Facilities Management System a plus. Ability to monitor social media for possible issues affecting public safety. Excellent interpersonal skills: ability to effectively manage and facilitate work with diverse individuals; ability to establish and maintain collaborative working relationships with both internal and external colleagues. Ability to work both independently and as part of a professional team. Ability to make decisions and resolve problems. Ability to understand, interpret and explain policies and procedures in an engaging manner. Ability to remain calm and poised during an emergency, and ability to maintain a courteous demeanor under stressful circumstances. Ability to learn, master and adapt quickly to new technology and software.

Additional Comments Regarding Position

The position is required to work a fixed day, evening, or night schedule including weekends and holidays and is classified as an essential employee and may be required to report to campus during or following inclement weather or other events. Must be able to navigate an urban campus and historic buildings that do not have elevators and lift 25 pounds. Incident Command System Training and Stop the Bleed Training and First Aid will be provided. Candidates will receive designation as a South Carolina State Security Officer with the ability to work off duty jobs and events that they select. Uniforms provided. Ability to sit and stand in one location for long periods of time, including constant