Atlassian Administrator

Charleston, SC – Expect to work onsite at least 3 days per week.

Minimum of Top Secret

As an Atlassian System Administrator, you will manage installation and backend configuration, monitor diagnostics, troubleshoot system performance, and partner with other application administrators to keep Atlassian products ecosystem secure, up-to-date and performing optimally for all teams.

Position Requirements and Duties

•    Collaborate with diverse teams and skillsets to engineer creative solutions that improve daily development operations.

•    Establish and advocate for best practices using Atlassian development tools with support from the Knowledge Manager.

•    Conduct installations, upgrades, and maintenance of Atlassian tools.

•    Manage Identity and Access Management functions, including setting up users, roles, and privileges.

•    Deliver end-user training to ensure effective utilization of Atlassian tools.

•    Implement and enforce appropriate security controls to safeguard environments.

•    Perform regular system monitoring tasks on assigned Atlassian applications to include reviewing Atlassian system and audit logs, creating new Atlassian documentation, addressing performance concerns, and assessing/adopting new Atlassian features.

•    Determine ways to optimize and improve Atlassian workflows, and identify where functionality can or cannot meet user requests.

•    Manage and maintain the entire Atlassian suite of applications including plug-ins.

•    Create and implement standard templates, defining common and reusable workflows, fields, permission schemes, etc., that can be used across the organization allowing for customization when the unique business case is required.

Qualifications

•    US Citizen

•    2+ years of experience managing and configuring Atlassian products (Jira Software, Confluence, Jira Service Management) on-premises.

•    Bachelor's degree in a relevant field of study (e.g., Computer Science, Information Technology).

Preferred Qualifications

•    Experience with knowledge management systems.

•    Experience with process improvement methodologies.

•    Familiarity with Scaled Agile Framework and Kanban development frameworks and project management methodologies.

•    Proficient in troubleshooting and diagnosing complex technical issues.

•    Demonstrated experience in supporting technical users and conducting requirements analysis.

•    Ability to work independently with minimal guidance and oversight.

•    Experience with IT Service Management practices and familiarity with Incident and Problem Management processes.

•    Proficiency in managing labels and tagging within relevant systems or platforms.

Required Certifications:

•    DoD 8570 IAT-II

Company Overview

Adapt Forward is a cybersecurity solutions provider for some of the nation’s most valuable information systems. Leveraging advanced threat assessment technology and experience in building high-level information security infrastructure, we develop adaptive solutions uniquely tailored to our customers’ business objectives to protect sensitive data against sophisticated threats in an increasingly complex security environment.

Summary of Benefits

• Comprehensive Physical Wellness Package, including Medical, Dental, Vision Care, plus Flexible Spending Accounts for health- and dependent-care are included in our standard benefits plan.

• 401k Retirement Plan with Matching Contribution is immediately available and vested.

• Annual Training Budget to be used for conference attendance, school enrollment, certification programs, and associated travel expenses.

• Eleven Federal Holidays, plus three weeks of PTO/vacation/sick leave that accrues at a rate of ten hours per month.

• Employee Assistance Program: Counseling/legal assistance and other employee well-being programs are also offered.

Equal Opportunity Employment

Adapt Forward is an equal opportunity employer that values diversity in the workplace and does not discriminate or allow discrimination on the basis of race, religion, age, gender, sexuality, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. Adapt Forward promotes affirmative action for minorities, women, disabled persons, and veterans.

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