Overview

Begin your future now and join the nearly 10,000 associates working daily to make a difference in the lives of at-risk populations. Headquartered in Centerville, Utah, Management and Training Corporation (MTC) provides thousands of individuals with life-changing opportunities through our management of Job Corps Centers and Correctional Facilities. Apply today and find out why MTC is a true Leader in Social Impact!

Position Summary:

Reports to the IT Director. Responsible for designing, maintaining/administering MTCs network and Azure Cloud/Microsoft Active Directory environment, maintaining the integrity of Job Corps and Correctional sites Local Area Networks (LANs) & Wide Area Networks (WAN), and provide technical support for the sites.

Essential Functions:

• Assist with Network, Security, and PC systems to include hard disk backup, file restore functions, security administration, performance monitoring, problem determination and resolution.

• Maintain and utilize skills in using purchased PC products printing, audio visual equipment, and conferencing tools, in order to answer typical user questions independently.

• Perform hardware and software upgrades when appropriate on the various systems, such as routers, firewalls, servers, video conferencing systems and PCs.

• Perform user setup and network backups at Corporate, Regional Offices, and Corrections and remote sites to include LAN, security and e-mail administration.

• Work with the Point of Contacts (POCs) at remote sites on technical issues, maintaining hardware and software asset inventories and provide ongoing training.

• Coordinate new site startups including equipment budget, network design, lab configuration, installation and training.

• Provide staff training for corporate, corrections and Job Corps staff to increase productivity and to promote security awareness.

• Maintain Azure and Windows Active directory structure including Group Policies, DFS, security and redundancy.

• Configure and administer SQL databases for Intel based enterprise applications.

• Use call tracking system to document all customer interaction and record technical information.

• Provide excellent customer service in all dealings with end users, vendors and coworkers.

• Quickly improve, develop, or change IS applications as technical and applications needs require.

• Provide information necessary for MTC sites to stay ahead the competition in performance/compliance.

• Provide annual IS capital and Operations budgets to correctional facilities.

• Contribute to on-call rotation for 24x7 support of helpdesk and network systems.

• Participate in scheduled off hours monthly maintenance activities.

• Ensure systems get patched and updated regularly and provide timely user notification of maintenance requirements and effects on system availability.

• Follow and assist with revising policies and procedures that keep us compliant with industry standard regulations such as HIPPA, CJIS, PII, etc.

• Maintain accountability of property; adhere to safety practices.

• Demonstrate a commitment to valuing diversity and contributing to an inclusive working environment.

• Contribute to our company Culture of Caring by maintaining positive and respectful relationships with employees, customers, vendors, program recipients and our community.

• Ensure day-to-day activities promote sustainability and reduce the impact on the environment by minimizing waste and maximizing recycling; saving energy; and minimizing water usage.

Education and Experience Requirements:

• Bachelor's degree in computer science or related field and five years related experience.

• Current Cisco, CompTIA and/or Microsoft MCSE certification preferred.

• Must have working knowledge of Microsoft Azure products Endpoint, SharePoint, Exchange and Teams.

• Directly related experience may be considered in lieu of formal education requirements, if approved by management.

• Must have excellent customer service, interpersonal, and analytical skills.

• High standard of customer service, quality and attention to detail.

• Ability to utilize a high degree of creativity, analytical thinking, and initiative to solve business problems.

• Ability to excel in a collaborative team environment as well as work independently while following documented processes and procedures.

• Desire to share knowledge amongst the team through documentation and cross-training.

• Ability to quickly learn new skills and systems.

• Must be willing and able to travel.

• Must have excellent verbal and written communication skills.

• Job Corps or Corrections experience preferred.

• Unless waived by management, valid drivers license in state of employment and acceptable driving record.

Management & Training Corporation (MTC) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, disabled status, veteran status, genetic information, national origin, or any other category protected by federal law. MTC participates in E-Verify. We strive to provide reasonable accommodation for qualified individuals with disabilities, including disabled veterans, in our job application and hiring process. If you are interested in employment opportunities with Management & Training Corporation and need assistance, please contact our staffing department through becca.lemon@mtctrains.com or 801-693-2600.