St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The Certified/Registered Medical Assistant’s (C/RMA) Or Medical Assistant’s primary responsibility is to assist in the delivery of health care management for the practice. This will include actively participating and supporting primary clinical teams. The C/RMA is a professional member of the interdisciplinary team and consistently demonstrates and promotes the values of the organization. The C/RMA will work with and receive supervision from the practice manager, physicians, nurse practitioners and physician assistants.

JOB DUTIES AND RESPONSIBILITIES:

ESSENTIAL FUNCTIONS:

Actively participates in maintaining and/or improving quality improvement initiatives.

Effectively manages the scheduling of appointments and tracking of referrals.

Opens and closes office as required.

Assists in capturing patient demographic information.

Actively participates in department activities. To include:

• Attends departmental meetings.

• Actively participates as a team member in resolution of problems as they are identified.

• Analyzes current procedures, bringing suggestions for improvement to the attention of team members and supervisors for consideration.

Conducts pre-visit planning by reviewing and updating the patient’s medical record prior to the appointment with recent test results and correspondence and determines needed services by conferring with physician, nurse practitioner or physician assistant.

Completes pre-charting of all value based pieces up to 5 days prior to patient’s appointment. Send messages to the Care Team, when warranted.

Responsible for prepping patients for their examination and escorting them into the exam room. Preparation includes:

• Height, weight and vital signs

• Update medication list

• Update allergies in record

• Update personal, family and social history

• Inquire about smoking status

• Obtains the reason for the visit

Provides other patient care services as needed/directed:

• Keeps exam rooms clean

• Maintaining clinical supplies in exam rooms

• Cleans and autoclaves contaminated instruments

• Gives injections or immunizations; within State approved scope of practice

• Phlebotomy

• Pulmonary Functions/Nebulizer

• EKG

• OB/GYN exams assist as needed

.

Responsible to dispose Bio-Hazardous waste and regular waste per practice protocol.

Maintains:

• Vaccine Temp Logs

• Inventory and ordering of medical supplies (ie: vaccines, medications).

• Disposing of expired sample medication

• Stocking rooms to set par levels

As appropriate:

• Assists with scheduling outpatient testing

• Pre-certifying patients for procedures and referral processing

• Responds to patient communications within practice guidelines.

• Refill medications per practice protocol.

• Provides patients with information relating to their visit (info packets, vaccine advisory sheets, etc)

Communicates and coordinates with providers or Care Coordinators regarding:

• Hospital discharge

• ED visits

• Consulting physicians

• Community resources

• Disease management

• Patient self-management

• Patient and/or family education on chronic conditions

• Individualized patient care plan

• Follow-up contact with patient as indicated to ensure compliance with

recommendations, medications, labs or other testing as well as specialist visits.

Reviews in-basket clinical pool messages and complete necessary information in order to clear the message.

Maintains referral work que and update notes in order to communicate with other departments.

Maintains confidentiality of all materials handled within the Network/ Entity as well as the proper release of information.

Complies with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements.

Demonstrates/models the Network’s Service Excellence Standards of Performance in interactions with all customers (internal and external).

Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety.

Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices.

Complies with Network and departmental policies regarding attendance and dress code.

Demonstrates competency in the assessment, range of treatment, knowledge of growth and development and communication appropriate to the age of the patient treated.

OTHER FUNCTIONS:

Assists “front staff” as needed.

Attends educational training and in-services, maintains professional affiliations, and participates in other professional development activities as required.

Other related duties as assigned.

PHYSICIAL AND SENSORY REQUIREMENTS:

Requires sitting, standing and walking for extended periods of time (up to 8 hours at time). Requires continual use of fingers for patient care, writing and computer entry. Routinely uses upper extremities; occasional requirement to lift up to 25 pounds. Occasionally push cart with supplies up to 30 pounds. Occasionally push wheelchair with patient weighing up to 325 pounds. Regularly requires ability to stoop, bend and reach above shoulder level. Requires ability to hear normal conversation and good general, near and peripheral vision.

POTENTIAL ON-THE-JOB RISKS:

Employees who work in patient care areas where they may have potential exposure to patients with suspected or proven tuberculosis (TB) must have the ability to wear a particulate respirator and be fit-tested in compliance with the current recommendations from the CDC (enforced by OSHA) or must provide physician documentation as to the inability to wear a particulate respirator.

SPECIFIC PROTECTIVE EQUIPMENT AVAILABLE:

Gloves, masks, gowns and safety needles

MOST COMPLEX DUTY:

Assisting with procedures, handling changing responsibilities and priorities between back and front office.

SUPERVISION (RECEIVED BY AND/OR GIVEN TO):

Receives direct supervision from the practice manager with additional supervision from the office physicians.

COMMUNICATIONS:Interfaces with employers, patients, visitors, and members of the health care team. Excellent verbal and written skills are required

ADDITIONAL REQUIREMENTS:

• Demonstrates mature, conscientious and professional behavior.

• Accepts responsibility and follows directions.

• Ability to establish and maintain effective working relationships with patients, medical staff, coworkers and the public.

• Ability to use good reasoning and judgment and react calmly in emergency situations.

• Ability to read, write and communicate effectively orally and in writing.

• Ability to interpret, adapt and apply guidelines and procedures.

• Proficiency in the operation of a computer keyboard.

QUALIFICATIONS

(MINIMUM)

EDUCATION:

Current certification as a Medical Assistant from an accepted accredited organization is required.

TRAINING AND EXPERIENCE:

Two years of experience in similar healthcare setting is preferred. Customer service experience is strongly preferred. BLS/CPR: Current or within 60 days of hire; through the American Red Cross or American Heart Association

WORK SCHEDULE:

Generally days, evenings, and weekends as assigned.

REVISED: January 2019

Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!

St. Luke's University Health Network is an Equal Opportunity Employer. (http://www.slhn.org/EOE)

Founded in 1872, St. Luke’s University Health Network (http://www.slhn.org/) (SLUHN) is a fully integrated, regional, non-profit network of more than 20,000 employees providing services at 15 campuses and 300+ outpatient sites. With annual net revenue of $3.5 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke’s hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke’s Children’s Hospital.

SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Fortune/Merative 11 times total and eight years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY. In 2021, St. Luke’s was identified as one of the 15 Top Health Systems nationally.

SLUHN has been named a Top Workplaces 2023 by the Morning Call. In addition, St. Luke’s has been named a Top Workplace nationally, in the Philadelphia region, and in New Jersey. St. Luke’s is the ONLY healthcare institution in Pennsylvania and the third-highest ranked healthcare entity in the nation to be deemed a Top Workplace in 2023. In 2023, St. Luke’s was named one of America’s Best Employers for Women by Forbes. St. Luke’s was the only employer in the Lehigh Valley to be named to the list and was one of only two healthcare employers in Pennsylvania to receive the designation. St. Luke’s University Health Network is the top-ranked Lehigh Valley-based employer in Forbes Magazine’s ranking of employers in Pennsylvania.

Learn More Here. (http://www.slhn.org/About)