Summary You will serve as an Supervisory Information Technology Specialist for the Small Business Administration (SBA), US Small Business Administration, Customer Service Center - CSC in Buffalo, New York. The employee is the technical authority reporting directly to the Center Deputy Director and acts as the Center Director's representative on an agency wide basis regarding all information technology (IT) matters. Responsibilities As an Supervisory Information Technology Specialist at the GS-2210-14, some of your typical work assignments may include: Evaluates and recommends new or enhanced approaches to deliver IT services. Determines the best approach or solution for resolving budget shortages; and plans for long-range staffing needs, including the determination of whether contract resources are needed. Researches, evaluates, and provides feedback on problematic trends, incident, and requests. Drafts related policy and procedures associated with new tools and approaches. Manages the necessary resources, including leadership support, financial resources, and key personnel, to support IT goals, and reduce overall organizational risk. IMPORTANT NOTES: Mandatory Overtime: In order to respond quickly and efficiently to disaster survivors, substantial compensated overtime hours may be required while on assignment (up to seven days a week and ten to twelve hours a day). By applying for this position with SBA's Office of Capital Access, you can enjoy challenging but satisfying work and join a highly motivated and diverse team that helps families and businesses rebuild their lives after a disaster. The CSC is located in the heart of Buffalo, New York. It is conveniently located near the city's growing hub of art, history, cultural, and entertainment centers. This position is also being announced under Merit Promotion Procedures, announcement # MP-24-CSC-12390570. In order to receive consideration as a status candidate, you must apply to the Merit Promotion announcement. If required to travel to a disaster site, you may encounter hazardous working and/or living conditions, for example, no water or electricity and/or minimal lodging facilities. A valid driver's license may be required. Additional selections may be made from this announcement if identical vacancies occur within 180 days from the closing date. This is not a bargaining unit position. Requirements Conditions of Employment Qualifications Individual Occupational Requirements Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Experience: To receive credit, you must indicate the month and year as well as the average hours worked per week for each employer. Average work hours must be stated on the resume to quantify each period of work experience or that experience will not be credited toward meeting the specialized experience requirement. You must address the specific specialized experience required for each grade level of this position on your resume or application or you will be rated "Ineligible" for that grade level. To qualify you must have at least 1 year (52 weeks) of specialized experience equivalent in difficulty and complexity to the GS-13 level in the Federal service that has equipped you with the particular knowledge, skills, and abilities to perform successfully in this position. The experience may have been gained in a Federal or Non-Federal service position. This specialized experience must demonstrate the following: Experience in engagement with leadership, stakeholders, and other IT customers; and Write and Develop customer support procedures, standard operation procedures, and performance metrics for Information Technology organization/division; and Supervise an Information Technology staff with responsibilities to include establishing and maintaining relationships with managers and stakeholders through engagement (such as: assigning work, formally monitoring performance, communicating with subordinate staff on critical issues, ensuring work projects are completed within established timeframes); and Plan work to be accomplished and establish priorities and deadlines for employees based upon workload and abilities. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on OPM's Qualifications website: GS-2210: Information Technology Management Series (opm.gov *Experience that demonstrated accomplishment of computer project assignments that required a wide range of knowledge of computer requirements and techniques pertinent to the position to be filled. This knowledge is generally demonstrated by assignments where the applicant analyzed a number of alternative approaches in the process of advising management concerning major aspects of ADP system design, such as what system interrelationships must be considered, or what operating mode, system software, and/or equipment configuration is most appropriate for a given project. *Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. If qualifying based on related unpaid (e.g. volunteer service) experience, you must provide hours worked per week and beginning/ending dates (mm/yyyy to mm/yyyy). All qualification requirements must be met by 11:59 pm (Eastern Time) on 05/09/2024. Education Education may not be substituted for experience for this position. Additional Information Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.phptitle=Reasonable_Accommodations_for_USA_Hire Career and InterAgency Career Transition Assistance Programs: Career Transition Assistance Plan (CTAP) is a program that helps "surplus" or "displaced" federal employees improve their chances of finding a new job in their current agency (intra-agency, i.e. SBA employees only). Inter-Agency Career Transition Assistance (ICTAP) is a program that helps "surplus" or "displaced" federal employees improve their chances of finding a new job at another agency (inter-agency; i.e. not applying to their current or former agency). Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. For additional information visit www.sss.gov. Telework may be available. For information on Telework visit: http://www.telework.gov/