Exxel Outdoors

Do you love the outdoors? If you have a passion for the outdoors and are looking for an office opportunity where you can use your interpersonal and excel skills, we have an exciting opportunity for you as a Sales Support Coordinator in our Broomfield Office. This position will partner with our sales team to enhance the sales process for our Business-to-Business clients. Description of roles and responsibilities below. Exxel Outdoors is a leading, global provider of innovative outdoor recreation products. We manufacture and distribute a broad range of authentic outdoor brands. What sets us apart: We make outdoor enjoyment accessible to everyone, from the expert mountaineer to the backyard camper to the urban explorer. Our brands include Kelty, Sierra Designs, Ultimate Direction, Hex, Slumberjack, Wenzel, Insta-Bed and X2O. Our licensed collections include Realtree, Serta, Disney Consumer Products, Marvel Entertainment and Universal Pictures. We also own and operate the largest sleeping bag manufacturing facility in the U.S.

The Sales Support Coordinator is responsible for delivering an exceptional customer experience by ensuring accurate and timely placement of sales orders, forecasts, item set-ups, and other day-to-day sales operational duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES * Assists in the sales support of assigned accounts, while executing various duties assigned by Sales Support Manager. * Manages order book for the assigned accounts, including manual order entry for SOs (sales orders) & BSOs (blanket sales orders), monitoring flow of EDI orders, and releasing orders. * Investigate complicated issues relating to order fulfillment and communicate directly with Sales reps, warehouse, and/or the customer to provide resolution. * Processes order confirmations and provide proforma invoices. * Supports customer program sheet creation and ensure accurate pricing in ERP system through price groups. * Assists Sales Support Manager with Item Set Ups in retailer portals. * Enters and processes RMAs, credit rebills and memos. * Facilitates new customer onboarding and updates to existing customer cards. * Manage order information flow between ERP and customer portals, identify and resolve errors. * Monitor forecast management report and resolve price group variances. QUALIFICATIONS/SKILLS

• Bachelor's degree
• Minimum of 2 years' experience in Customer/Dealer Service. Preferably in a consumer product, retail or dealer-based environment.
• Marketing & Sales experience desirable.
• Must be able to function effectively in a team environment and earn the respect of team members through actions and contributions.
• Team player, team leader as needed.
• Leads, drives, and builds excitement, energy, and consensus among cross-functional groups. *