PRIMARY RESPONSIBILITIES

Responsible for administering the day-to-day activities of the business office, including: patient and

employee relations; staff interviewing/dismissal; management of marketing and communications efforts;

ensuring regulatory compliance; staff training and motivation. Assist the dentist with other tasks as

assigned.

SPECIFIC DUTIES

o Manage day-to-day operations of dental office

o Manage and direct staff assignments and activities, in accordance with office policies and applicable

laws

o Manage compliance with OSHA, state and federal regulations

o Know and follow dental office contingency plan

o Stay current with trends, legislation and regulations in the dental profession

o Manage and update office computer systems

Patient Management

o Oversee patient relations and handle patient complaints

o Help explain office policy to patients

o Help support staff as needed (i.e., appointment scheduling, collections, insurance, etc.)

o Monitor patient relations with regular patient satisfaction surveys

Staff Management

o Assign, direct and manage staff duties, as assigned by the dentist

o Determine staff schedules

o Orient and train new staff

o Monitor staff performance

o Perform any other tasks as requested by supervisor