Maintenance Technician

Position Summary

Responsible for building maintenance, property cleanliness, and supervision of maintenance staff for assigned locations. The Maintenance Supervisor will ensure safe, clean, and sanitary housing and office environments for the properties. This position may be a working supervisor and will complete maintenance tasks to repair and preserve the quality of a facility in addition to managing the work schedules of the maintenance team.

Essential Functions

General Operations:

Reviews each community’s weekly and monthly maintenance reports to determine any potential or existing maintenance problems at any given community.

Analyzes and makes recommendations to senior management for changes and ensures accuracy in all detail of reporting.

Assesses potential development projects for operational cost feasibility and inspects rehabilitation and construction during development and construction periods. This includes but is not limited to maintaining equipment, tool & supplies inventories, creating purchasing procedures, preparing bid specifications for contractual repairs/services, and budgets for maintenance supplies.

Diagnoses and performs minor and routine maintenance/repair in a timely and professional manner.

Coordinates maintenance objectives with the Property Manager daily.

Accurately documents work performed on service requests using mobile maintenance technology.

Ensures all service requests are completed daily.

Follows-up on completed service requests to ensure satisfaction.

Ensures minimal health and safety risks on property e.g., preventing slips and falls, ensuring safety equipment is in working order.

Follows-up on incomplete service requests to determine resources needed to complete.

Completes preventative maintenance or oversees the completion of preventative maintenance by 3rd party vendors.

Inspects exterior of the property and performs building and common area upkeep on a daily basis.

Assists in keeping grounds neat and free of litter and ensures curb appeal is to company standards.

Displays a friendly and courteous attitude towards residents and other employees.

Ensure pre-inspections are completed and all site and/or unit inspections completed are found to be satisfactory by inspecting agency.

Completes and submits all required reports and checklists by due dates.

Snow removal per policy/requirements as needed.

Move Ins/Move Outs:

Routinely performs duties to restore apartments to move in ready status.

Inspects vacated apartments and completes make-ready checklists.

Communicates necessary services and repairs to the Property Manager.

Re-inspects vacant apartments after make-ready checklist has been completed to determine quality of work performed.

Coordinates status of make-readies with leasing staff.

Inventory:

Follows policy regarding approval processes for ordering supplies and contracting 3rd party vendors.

Orders parts and supplies and maintains inventory, utilizing inventory system.

Oversees purchasing of bulk materials.

Procures materials and supplies to complete tasks, which may require driving to local hardware store.

Upkeeps of maintenance shop to facilitate quick assessment of inventory supplies.

Maintains proper equipment and inventory to ensure warranty compliance.

Obtains bids and negotiates prices, as necessary, with vendors and contractors.

Supervisory Duties

Ensures quality of work of all maintenance activities including oversight and management of subcontracted services.

Reviews and approves employee’s timecards and manages time off requests.

Recruits, interviews, and recommends candidates for hire, and manages the transfers, promotions, and performance management processes for direct reports.

Assigns, instructs, and directs the work of staff.

Provides training and guidance related to processes, procedures, goals, and standards.

Prepares performance evaluation documentation; reviews and conducts performance evaluation meetings.

Other Duties

Performs effective emergency maintenance (after hours) as required.

Performs, and reports on, all work according to the safety standards of the company, OSHA, and health codes.

Performs work area clean-up on a weekly basis.

Assists with tenant improvements as required.

Coordinates delivery and work schedules with vendors, contractors, and Property Manager.

Interacts with various internal and external stakeholders as needed, including insurance agents.

Completes daily/weekly/monthly reporting as required.

Completes special projects as assigned and prioritized by the Property Manager.

Performs other duties as assigned.

Education and Experience

High school diploma or equivalent preferred.

Reliable transportation and valid driver’s license required.

Carpentry, painting, cleaning, basic plumbing, basic electrical, basic HVAC experience required.

Minimum of 1 year experience in residential and apartment maintenance including on-call experience preferred.

Hospitality or hotel maintenance preferred.

Facilities Maintenance with multiple sites preferred.

OSHA certification preferred.

EPA/HVAC certification preferred.

Customer service experience, such as retail or hospitality, preferred.

Knowledge, Skills, and Abilities

Working knowledge of computers including Outlook, basic Excel, Word, Publisher, and PowerPoint required.

Must demonstrate ability to review and process information to determine what it means, how it fits together and how to respond to it.

Ability to independently establish detailed plans for all properties for daily operations, capital improvements, preventative and emergency procedures.

Strong written and verbal communication skills which demonstrate the ability to interpret, clarify, and advise on objectives and tasks.

Customer service and interpersonal skills to interact with current tenants.

Attention to detail to ensure that all tasks are completed on time and to satisfaction.

Ability to solve problems and make decisions such as which steps/methods/procedures among several prescribed options for fulfilling an identified objective.

Ability to use computers e.g., Excel and mobile device technology.

Strong problem-solving skills to find effective solutions for a variety of maintenance issues.

Ability to work within a team environment to coordinate and complete tasks.

Communication skills including the ability to speak both English and Spanish a plus.

Physical Demands and Work Environment

Flexible work hours including after-hours response in case of an emergency.

Work includes both inside and outside environments.

Must be able to work in various elements.

Driving is routinely required.

Ability to walk property/properties.

Must be able to sit and stand for extended periods.

Must be able to lift a minimum of 50 pounds.

Exposure to diverse communities including low-income neighborhoods.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Transportation Requirement

Position requires automobile, driver’s license and insurance.

Hourly Rate

$19.50 - $31.77

Last Updated: December 2022, Approved: Jan. 2023

Replaces: Superintendent, N2S