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Ohio Machinery Co Customer Value Agreement Coordinator in Broadview Heights, Ohio

Find YOUR fit at OhioCAT (a division of Ohio Machinery Co)! Join a winning culture that strives to be the top performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power and protect our world. Come grow your career - See what opportunities await today!

JOB SUMMARY:

This position will be working within all our operations applications (Equipment Monitoring Toolkit, Service Link, Dealer Business System, Parts, and Service Quoter, etc.) to help build, sell and manage Customer Value Agreements to include parts kits and fluid sales to our customers. In part of our effort to grow CVA's, will assist with adding a CVA offering with every new machine sale. Will support the adoption of e-commerce applications with Caterpillar, in support of increased parts sales. Will support the adoption of other Caterpillar applications such as My.Cat.Com. This position will also provide support with achieving our Parts, Service, and Digital Excellence goals and other general administrative support as needed and required.

COMPETENCIES:

· Must posses a strong work ethic, and good office skills.

· Candidate should be proficient with various computer programs, including Microsoft applications.

· Must be very well organized, with the ability to work independently or as a member of a team.

· This candidate should have strong communication skills, both verbal and written.

· Strong customer service skills are essential for the position.

JOB QUALIFICATIONS:

· High school diploma or equivalent is required.

· Continuing education or training is a plus. Technical trade school diploma or two associate degrees in related field is preferred.

· Minimum of two (2) years’ experience in service and/or administration required.

· Ability to read and understand materials commonly used in service and warranty.

PHYSICAL REQUIREMENTS:

Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard, and to verbally communicate to exchange information. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.

BENEFITS:

  • Competitive pay rate

  • First-year vacation and personal time, increasing with years of service.

  • 401(k) Match and employer discretionary contribution

  • Three different Health Insurance options, including an HSA health insurance option with a zero employee payroll contribution and an employer contribution of $1,200.00 per year.

  • Dental and Vision insurance

  • Credit Union access

  • Life Insurance, Short-Term Disability, and Long-Term Disability

  • Scholarship opportunities for employee's spouses and children, through the Ohio Machinery Education and Opportunity Foundation

  • Company SuccessShare bonuses

    EEO, Veterans & Disabled Employer, and VEVRAA/503 Federal Contractor.

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