Training Specialist

Department: Human Resources

Office: 444 Harrison Avenue

Location: Boston, MA

Position Type: Administrative

Hours/Shift: Morning - First Shift

Employee Type:: Regular Full-time

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SCHEDULE: 40 hours, Monday-Friday, 8:30am-5:00pm, with flexibility and occasional evening and/or weekend hours

LOCATION: 444 Harrison Ave., 6th Floor

JOB DESCRIPTION:

SUMMARY OF POSITION:

The Training Specialist will be responsible for designing, developing, and delivering training programs to employees across the organization. This individual will work closely with department managers to identify training needs and develop effective learning solutions. The ideal candidate is an excellent communicator with strong presentation and facilitation skills. They should also have a solid understanding of adult learning principles and be able to create engaging and interactive training materials and activities.

REQUIREMENTS:

QUALIFICATIONS:

EDUCATION/TRAINING:

REQUIRED:

• Bachelor-s degree in Human Resources, Training and Development, or a related field

  PREFERRED:

• Certified Professional in Talent Development (CPTD) certification via Association for Talent Development

• CPI Nonviolent Crisis Intervention Instructor certification (or the ability to become certified)

• Experience in Human Services or Behavioral Health sectors

  KNOWLEDGE/EXPERIENCE:

  REQUIRED:

• Minimum of 3-5 years of experience in training and development, preferably in a corporate setting

• Strong presentation and facilitation skills

• Excellent verbal and written communication skills

• Solid understanding of adult learning principles and instructional design methodologies

• Experience delivering training programs in a variety of formats (classroom, virtual, blended)

• Superior project management skills and proven experience in connecting people and projects across functional areas

• Proficiency in MS Office (Outlook, Word, Excel, PowerPoint, Teams, SharePoint), Zoom and experience with learning management systems

• Strong emotional intelligence, self-awareness and ability to lead with empathy and inquiry

• Experience developing trusting relationships with colleagues

  PREFERRED:

• Bilingual (English/Spanish)

  PHYSICAL ABILITIES/SKILLS:

REQUIRED:

• Ability to physically access different training locations

• Ability to lift, transport and set up audio-visual and training equipment and supplies

• Ability to communicate in person, by telephone and by computer.

• Requires long periods of standing and presenting to groups

• Position requires long periods of sitting working at a desktop/laptop computer

• Must be able to travel to various programs as occasionally needed

  MENTAL ABILITIES/SKILLS:

  REQUIRED:

• Excellent oral and written communication and interpersonal skills

• Strong organizational skills; ability to prioritize and manage multiple, concurrent projects

• Ability to work independently, with minimal supervision, and creatively problem-solve

• Ability to follow-up promptly and handle multiple tasks simultaneously

• Ability to build positive relationships with employees, supervisory personnel and outside partners/resources

• Ability to exercise diplomacy and professionalism when interacting with internal and external partners of Pine Street Inn

• Ability to exercise a high degree of discretion and confidentiality with respect to sensitive employee matters that may arise in the course of training program functions

• Ability to perform all duties appropriately in a multicultural environment, while treating all persons with dignity and respect

  ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

• Collaborate with program/department managers to identify skills/knowledge gaps, assess training needs and develop training plans

• Design and develop training materials, including visual presentations, handouts, job aids and e-learning modules

• Facilitate engaging and interactive training sessions, ensuring that all participants are actively involved and that learning objectives are met

• Facilitate and monitor New Employee Orientation on a rotating basis

• Introduce and monitor virtual training sessions led by adjunct or outside instructors

• Evaluate training effectiveness and make necessary improvements based on feedback and results

• Use HRIS software/learning management system to update and track training records

• Evaluate quality and effectiveness of external training events

• Set up training room furniture, equipment and other supplies needed to conduct training

• Stay current on industry trends and best practices in training and talent development

• Participate in projects of the Training and/or Human Resources Departments and complete other duties as assigned

  INTERNAL CANDIDATES, IF INTERESTED IN APPLYING FOR THIS POSITION, PLEASE SUBMIT A PROMOTION/TRANSFER APPLICATION TO THE HUMAN RESOURCES DEPARTMENT WITHIN 10 DAYS OF POSTING.

  Pine Street Inn is an Equal Opportunity/Affirmative Action Employer.

  START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=2990522&source=2990522-CJB-0)