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The Center for Patient Placement serves as the hub for access, staffing, and clinical supervision. The Central Staffing Office (CSO) allocates supplemental staffing to all areas of the hospital inclusive of licensed and unlicensed care providers for adult and pediatric specialties in medical, surgical, specialty care and critical care areas.

Schedule

40 hours per week on Days (7am-3:30pm) and Evenings (3pm-11:30pm), every other weekend, and rotating holidays.

Job Profile Summary

​This role focuses on providing administrative and business support to the organization in order to achieve operational goals. In addition, this role focuses on performing the following General Administration duties: Produces documents, collects, records, sorts and files information, handles mail, prepares routine reports, makes travel arrangements, arranges appointments, responds to inquiries, data entry, and operates office equipment. An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a “hands on” environment. The majority of time is spent in the delivery of support services or activities, typically under supervision. A senior level role that requires broad knowledge of operational procedures and tools obtained through extensive work experience and may require vocational or technical education. Works under limited supervision for routine situations, provides assistance and training to lower level employees, and problems typically are not routine and require analysis to understand.

Job Overview

The position performs services in the according to the policies, procedures, philosophy, and objectives of the department and hospital. Works cooperatively within department and other services to perform central staffing office functions.

Job Description

Minimum Qualifications:

1. High School Diploma or GED

2. Five (5) years of relevant experience

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

1. Monitors the census and staffing, acting as a resource to managers, leaders, and administrative staff.

2. Coordinates staffing needs of the Nursing Units. Identifies, analyzes and solves staffing issues as related to budget, staffing, and office functions.

3. Collaborates daily department leaders on staffing and scheduling needs

4. Supports the integrity of the scheduling and payroll system

5. Supports the staffing office with upgrades of the scheduling and time/attendance software

6. Coordinates staffing needs of the nursing units with the charge nurse, managers, and administrative staff.

7. Compares the amount of staff scheduled with the staffing matrix and notifies the appropriate manager of discrepancies

8. Attends huddles and coordinates the flow of staffing information.

9. Works collaboratively within the Operations Center

10. Effectively communicates staffing problems to the appropriate person

11. Receives and communicates staffing assistance to employee or agencies including sick or absent calls to nursing units.

12. Assists with all staffing and scheduling issues.

13. Collaborates and effectively communicates with Nursing leadership regarding the status of staffing or scheduling.

Physical Requirements:

1. Normal office environment

Skills & Abilities:

1. Organizational skills

2. Ability to manage multiple priorities

3. Ability to manage stress appropriately

Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at careers@tuftsmedicine.org .