Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that works brings purpose to your life so that during your journey with us, you can continue to explore Accor's limitless possibilities. by joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. 

Discover the life that awaits you at Accor, visit  https://careers.accor.com/

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Employee Benefit card offering discounted rates in Accor worldwide.

Learning programs through our Academies.

Ability to make a difference through our Corporate Social Responsibility activities like Planet 21.

Do what you love, care for the world, dare to challenge the status quo!

#BELIMITLESS

Job Description

This is a regular weekend role - part-time status - two weekly shifts on Saturday and Sunday. The shift will either be 6:30AM-2:30PM OR 2:30 PM-11PM. 

You provide outstanding service to guests ordering through In-Room dining. You are a multi-tasker and are able to work independently, performing a wide range of complex and confidential administrative duties to support your team. You communicate well with all contacts, anticipate and resolve issues and update the team with your various projects.

Guide and assist guests over the phone in accurately taking meal orders for room delivery.

Suggestively upsell orders to maximize revenues.

Assist the team in ensuring accurate and efficient food delivery process.

Respond to and handle guest inquiries and concerns.

Organize and implement administrative systems and procedures to perform necessary support duties.

Serve as a principle source of information for the team.

Prepare and maintain Food and Beverage department records.

Qualifications

Excellent interpersonal and communication skills in the business language.

Must be able to convey information and ideas clearly.

Must be effective at listening to, understanding and clarifying the concerns and issues raised by coworkers and guests.

Must be able to work with and understand financial information and basic arithmetic functions. 

Ability to prioritize work in an environment with multiple interests.

Ability to handle complex and confidential information with discretion.

Competency using a variety of computer software.

Additional Information

A team devoted to service and accuracy as they work with team members from other departments in an environment where learning and growth are continual.