Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

Customer Service Representatives are the face of Aetna and impact our member's experience through their interactions on inbound telephone calls. Our Customer Service Representatives are required to navigate multiple computer systems, research information, process information, and share it back to our members in an way that is easily understandable on inbound telephone calls.

The ideal candidate for this position is results driven, and able to work in a fast paced environment. The candidates for this role are empathetic and compassionate and have the ability to make meaningful connections with our members. Working within the Medicare Service Operations organization requires following all compliance regulations. Our candidates need possess a problem solving mindset, and have a focus on resolution.

This position is full time telework, the candidates are

• required to have high speed internet service,

• a private and secure work area

• work area free from all distractions.

• candidates may be required to travel to an office when needed (if within a reasonable driving distance)

Required Qualifications

Ability to navigate multiple computer systems

Ability to Multi Task

Problem solving skills

Excellent verbal communication

Good written communication

Preferred Qualifications

Reside in EST & CST time zone

Understanding of medical terminology

Customer Service Experience

Experience with production and performance metrics

EducationHigh School Diploma or equivelant

Pay Range

The typical pay range for this role is:

$17.00 - $29.88

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 04/26/2024

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.