Job Title

Product Quality Manager

Job Family

Job Description

Join Nuvera Fuel Cells, LLC, a trailblazer in sustainable innovation manufacturing fuel cell engines for on- and off-road vehicles and equipment, port and maritime applications, and stationary and portable power solutions within the growing hydrogen economy.

With teams and facilities strategically located in the U.S., Europe, and Asia, Nuvera is driving the world toward a greener future by revolutionizing heavy-duty, zero-emission power products that meet rigorous commercial needs and mandates worldwide.

Nuvera Fuel Cells, LLC is an independently operating subsidiary of Hyster-Yale Group, Inc., which designs, engineers, manufactures, sells, and services a comprehensive line of lift trucks and aftermarket parts marketed globally primarily under the Hyster® and Yale® brand names. Hyster-Yale Group is a wholly owned subsidiary of Hyster-Yale Materials Handling, Inc. (NYSE:HY). Hyster-Yale Materials Handling, Inc. and its subsidiaries, headquartered in Cleveland, Ohio.

We are seeking a Product Quality Manager. This role is responsible for ensuring that our internal and external customers receive quality products & services. Lead activities that drive quality for products, systems, processes and people that will exceed customer expectations. Drive our global product quality initiatives, quality monitoring methods, and implement best practices to influence product designs. Ensure our global quality network and product quality team meet all applicable quality standards.

Essential Job Responsibilities:

• Define & proactively manage company production & supplier quality requirements

• Manage manufacturing & supplier audit programs and facilitate corrective actions

• Manage investigations, analysis and root cause determination for customer product returns

• Ensure product development and manufacturing processes meet Nuvera quality standards

• Ensure product design meets or exceeds Nuvera product quality standards

• Manage the calibration program for all measurement devices

• Administer the Nuvera first article and Product Part Approval Process.

• Support the product platforms in the development of product quality control plans

• Manage processes to address customer complaints and manufacturing & supplier quality issues.

• Proactively identify potential product quality issues. Administer and lead company cross-functional Quality Triangle.

• Influence design features and supplier activities to proactively improve part and product quality partnering with design and development community on new product development projects.

• Manage Incoming Inspection and Supplier Corrective Action Process

• Lead the Nonconformity Process through the Material Review Board

• Oversee the investigation, identification and implementation of root cause failure analysis and corrective action of all customer returned products

• Lead the product Waiver and Stop Shipment Processes

• Document final inspection criteria and performs final system inspections

• Document and analyze production quality results, ensuring requirements are met.

• Manage the flow of quality inspections to make sure they are timely and complete.

• Organize and manage Quality Assurance function(s) in close cooperation with customers and Company’s Management team (Member of Operational Management Team).

• Provide weekly standard quality reports

• Supervise, Coach & Mentor Quality team.

Required Job Qualifications (unless otherwise noted):

Educational Background

B.S in Engineering or Technical Field; M.S or MBA Preferred

Certified Manager of Quality/Organizational Excellence preferred

Previous Work Experience

7 + years of experience managing an ISO quality system, implementing lean strategies in organizations, conducting management review of quality system; working with manufacturing, customer service and product development teams in driving quality in products and materials.

Special Skills, Experience and Abilities

• Lean Six Sigma Green Belt required. Six Sigma Black Belt preferred.

• Direct experience with ISO 9001 compliance auditing and similar standards

• Direct experience utilizing 8D problem solving techniques

• Strong statistics background.

• Strong project management, mentoring and coaching skills. Proven facilitation, presentation and team skills.

Physical requirements/Work environment

Office and laboratory environments

Travel Required

Local and international travel up to 20% may be required.

Nuvera Fuel Cells, LLC. is an Equal Opportunity Employer. Veterans/Disabled and other protected categories. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Nuvera participates in e-Verify.

Job ID

JC918

Employment Type

Full time

Work Hours

40

Travel Required

Primary Location

Nuvera US Billerica, MA

Address

129 Concord Road Building 1

Zip Code

01821

Field-Based

No

Relocation Assistance Available

No

We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.

EOE/Minorities/Females/Veterans/Disabled

Join us! Let’s move the world together™

Nuvera, a fuel cell pioneer with a unique perspective, is powering widespread fuel cell vehicle adoption.

Nuvera manufactures heavy-duty, zero-emission fuel cell engines for motive and stationary applications. With teams located in the US, Europe, and Asia, Nuvera provides advanced industrial power products designed to meet rigorous commercial requirements.