Job Description

Responsibilities:

* Provide technical support for macOS-based desktops and laptops.

* Assist executives with hardware and software issues related to their Apple devices.

* Set up and configure workstations, ensuring they meet company standards.

* Troubleshoot and resolve hardware and software problems promptly.

* Collaborate with other IT team members to maintain a smooth workflow.

* Document and track support requests, ensuring timely resolution.

* Assist with mobile device support (iOS) as needed.

* Maintain an up-to-date knowledge of Apple products and technologies.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

Qualifications:

* 2-3 years of experience in a desktop support role, preferably with a focus on macOS.

* Familiarity with Apple hardware, software, and troubleshooting techniques.

* Excellent communication skills and the ability to work effectively with executives.

* Strong problem-solving skills and attention to detail.

* A customer-focused mindset and a passion for providing exceptional service.

Education:

* GED with a minimum of 2-3 years' years demonstrated related work experience

* HDI institute certifications -- must get within 180 days

* ITIL Certified-- must get within 90 days

Other: Must be able to work flexible hours and multiple locations.

* Must have a comprehensive knowledge of generic IT hardware devices.

* Must have the ability to read and understand installation guides, wiring drawings, system requirements and site-specific installation policies/procedures.

* Must have excellent analytical skills in troubleshooting IT hardware installation, application setup, and maintenance, testing capabilities, problem identification, and/or resolution.

* Must understand how to configure IT hardware, and/or be able to communicate with engineering for directives on newer system's configuration. CompTIA+, CompTIA-Network+ and CompTIA- Server+ - are a plus

Apple certifications (such as Apple Certified Mac Technician or Apple Certified Support Professional). null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.