Field Service Engineer - UK - 1160528600

DESCRIPTION/RESPONSIBILITIES: The Field Service Engineer is responsible for on-site repair or services of Gatan's full product range. Field Service covering SEM/TEM products, to include installations, service, repair and training. This position requires up to 80% travel in the UK. Preference given to those candidates with a strong background in microscopy.

RESPONSIBILITIES:  * On-site customer installation, service support, limited telephone support, hardware and software configuration, troubleshooting, and maintenance support for Gatan products.  * Ensure repaired systems meet operating specifications, documenting service performed.  * Propose design enhancements and improvements.  * Read and interpret schematics and electrical diagrams through to the component level.  * Isolate the system fault at the component level for electronic, vacuum, and mechanical systems and repair.  * Document work performed in a service report.  * Complete billing or warranty documentation as needed.  * Troubleshooting applications  * Providing customer training

SKILLS AND QUALIFICATIONS:  * Familiarity with TEM and SEM applications  * Must be able to work with minimal supervision in an isolated environment.  * Ability to approach problems with a sense of ownership, enthusiasm and innovation with strong client service attitude.  * Ability to work on complex learning and development problems as well as teach highly technical information is essential.  * Ability to interface with people at all levels.  * Good verbal and written skills in English.  * Ability to travel frequently, mainly in the UK with some international travel as needed.  * Bachelor Degree in Electronics, Physics, Materials Science or equivalent.  * Strong customer service ethos with ability to train /teach technical information to users.

Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity