Posting Description

At North Mississippi Health Services, our mission is to "continuously improve the health of the people of our region." Our vision is to "provide the best patient and family-centered care and health services in America." We believe that fulfilling our mission and vision calls us to embrace the best people that form incredible connections to our patients and families. We take pride in celebrating everything that makes you uniquely you -- your talents, your perspectives, and your passions. At North Mississippi Health Services, we believe in connecting your passion with a purpose. When you are part of our team, you know what connected feels like.

Job Description

Customer Service:

• Greets patients in a positive, helpful, and courteous manner
• Answers and directs calls to appropriate personnel; takes messages as needed
• Directs visitors and physician office patients to correct locations
• Assists patients with questions about Patient Portal
• Ensures waiting area and front desk are organized and presentable
• Obtain demographic and insurance information in a timely and professional manner Admission:
• Verifies/updates personal information, demographic information, assists with appointment information upon request.
• Reviews/explains paperwork such as privacy acknowledgement, general consent form, financial responsibility, charity application, Important message from Medicare, Medicare Questionnaire etc.
• Obtains and scans insurance card(s) into applicable database
• Verifies insurance eligibility/benefits information and updates in Registration systems.
• Collects and witnesses required signatures on patient paperwork
• Receives/posts payments on accounts (i.e. co-payment, past due balances) and provides receipts for payments
• Prints and applies armbands to patients (if applicable)
• Escorts patients or arranges for transport to assigned room or service area Discharge:
• Assists patient with scheduling/rescheduling appointments and procedures as needed/requested
• Provides financial counseling and/or assistance with completion of Charity Application; Medicaid Screening form, etc.
• Collects/posts payment on account (if necessary) and provides receipt for payments Reporting/Recordkeeping:
• Accesses/reviews work lists in multiple systems daily to view necessary tasks (i.e. resolves billing edits, corrects addresses, corrects insurance information, adheres to departmental clean claim goal)
• Processes, maintains, updates and scans patient records in a timely, accurate, and confidential manner
• Reconciles daily activities (i.e. patient orders, payments, charges on correct account, resolve incomplete discharge information)
• Prepares and documents deposits Bill Edit Review:
• Reviews/researches/corrects/reports all rejected interface data at request of clinical and IT interface departments (i.e. certification/notification data, no charge/incorrect charge/charge on wrong account; missing insurance info, etc)
• Resolve all billing edits Supplies:
• Properly maintains up-to-date office supplies and stock Regulation:
• Adheres to NMHS/NMMC Policies/Procedures/Guidelines
• Complies with appropriate Local/State/Federal policies/procedures/guidelines/regulations/laws/statutes Requirements:
• High School Diploma or equivalent; preferred Associates Degree in Business or related field
• Minimum of 2 years' of clerical and collection experience in a healthcare environment; preferred
• Strong organizational, customer service and communication (written and verbal) skills; required
• Strong mathematical skills and problem solving abilities; required
• Working knowledge of personal computer (PC) and various software applications/programs (i.e. Microsoft Word, Microsoft Outlook); required
• Strong interpersonal s ills; required
• Must have knowledge and skills to provide service to customer population to include infants, pediatrics, adolescents, adults and geriatrics; required