The Maintenance Technician performs a variety of maintenance and repair tasks in order to keep the hotel in compliance with the company and government's standards for functionality, cleanliness, safety, and security.

Maintenance Responsibilities

·

         Maintains the basic upkeep of all rooms and common areas by ensuring all furniture, appliances and electrical equipment such as televisions, refrigerators, and light fixtures are in working order.

·

         Ensures all paint and flooring meet company standards.

·

         Repairs or replaces all HVAC systems such as individual air conditioning units as needed.

·

         Cleans and maintains the hotel's exterior spaces such as the parking lot, swimming pool, landscaping, etc.

·

         Maintain grounds, general cleaning required

·

         Customer-oriented and friendly; dealing with guests with professionalism and patience

·

         Time management skills

·

         MUST BE A team player

·

         Provide quality service

·

         deep cleaning projects

·

         Anything that contributes to a positive culture and the success of the hotel.

·

         Other duties as assigned

.

Guest Service

·

         Offer guests assistance whenever possible.

·

         Responsible for resolving escalated customer relations issues.

·

         Answers inquiries pertaining to hotel policies and services.

·

         Must appropriately address guest requests to ensure customers are satisfied with the hotel's services and accommodations.

·

         Responsible for positively representing and promoting the property.

·

         Ensures systems and procedures are in place and followed for guest safety and security.

·

         Assists guests and staff with anything that they may need from a maintenance perspective

Other Duties as Assigned

·

         Assists other maintenance engineers as needed.

·

         Properly secures all tools, equipment, and supplies after use.

·

         Reports any major repair issues or requests to the Maintenance Manager or General Manager

SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE

·

         High School Diploma, GED, or equivalent years of relevant work experience required.

·

         1+ years of previous maintenance/grounds experience preferred but not required

·

         Must have working knowledge of plumbing, painting, HVAC, electrical, and other general repair skills.

·

         Ability to efficiently work under time constraints.

·