We are seeking a CO Clinic Manager who will oversee all clinic staff, both administrative and clinical, in a fast paced, outpatient clinical practice. This position is responsible for supervising, developing and implementing performance improvement for staff including Patient Service Coordinators, Surgical Scheduling Coordinators, Medical Office Coordinators, Ophthalmic Technicians and Scribes. He/She will also manage all administrative and clinical aspects of the patient encounter to promote safety, efficiency and excellent customer service.

Specific Duties & Responsibilities

• Hires, trains, supervises, disciplines and develops all staff and their skill sets.

• Continually monitor accuracy and efficiency of technical staff.

• Ensures staff are fully familiar with work expectations and have all necessary tools and resources to deliver exceptional service to patients and to achieve success in their positions.

• Monitors staff members’ daily work performance and conducts merit reviews with input from Medical Director and faculty.

• Continually monitors and measures patient flow. Implements, adjusts improvement initiatives as needed.

• Reviews patient satisfaction survey results. Creates and/or changes interventions to achieve consistently high scores.

• Leads efforts to coordinate care between divisions, departments and satellite offices to ensure seamless service for patients.

• Acts as patient advocate to resolve and diffuse questions and complaints.

• Oversees all aspects of daily clinic operations including registration process, phone services, insurance verification, and collection of copays and time of service payments.

• Co-chairs with Medical Director in conducting regular meetings to ensure all personnel are appropriately informed and updated about clinic policies and objectives.

• Analyzes metric reports and employee satisfaction surveys. Develops improvement initiatives as needed.

• Onboards new physicians / residents to clinic processes.

• Maintains close oversight of scheduling and template management to minimize schedule gaps.

• Masters the Epic electronic medical record system and offers support to staff and faculty as needed.

• Allocates clinic resources (technicians, exam rooms, supplies, etc.) fairly and equally for all providers.

• Oversees expenses for resources in order to meet budget expectations.

• Attends Wilmer departmental meetings, serves on assigned committees, communicates and implements policies and procedures from those activities.

• Works with Wilmer Development and Marketing to promote clinical services.

Secondary

• Provides direct support to registration and technical staff as needed.

• Schedules appointments.

• Registers patients, verifies demographic and insurance information.

• Obtains required authorizations/referrals.

• Informs patients about relevant charges.

• Collects and reconciles copay and other time of service payments.

• Guides patients to appropriate resources for further information or assistance.

Minimum Qualifications

• Bachelor's Degree.

• Three years related experience.

• Previous supervisory experience.

• Understanding of changing reimbursement policies and third-party reimbursement.

• Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.

Classified Title: Clinic Manager

Job Posting Title (Working Title): CO Clinic Manager

Role/Level/Range: ATO 40/E/03/OG

Starting Salary Range: $46,800 - $81,900 Annually ($78,000 targeted; Commensurate with experience)

Employee group: Full Time

Schedule: Monday-Friday, 8:30 am - 5:00 pm

Exempt Status: Exempt

Location: School of Medicine Campus

Department name: ​​​​​​​SOM Oph Pediatric Ophthalmology

Personnel area: School of Medicine

Equal Opportunity Employer:

Johns Hopkins University is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria. The university promotes affirmative action for minorities, women, disabled persons, and veterans.