Reporting to the Associate Director for Research Services, designs and administers user-centered Reference service models; explores and implements changes to service models and supporting processes. Collects and compiles circulation and assessment data, analyzes data and prepares reports. Maintains a high level of professional activities and keeps up with current trends and emerging technologies in the areas of Reference and Research Services. Shares with the Associate Director for Research Services, Reference team, and Public Services Librarian responsibility for service quality for in-person reference support by creating policy and designing new workflows. Delivers database instruction training to new and existing staff. Staffs the Reference Service point up to 10-hours a week.Provides research assistance to and answers reference questions from in-person and virtual library patrons regarding all collections but with a special focus on Literature, History, Photography, Cultural studies, or other Humanities-related fields. Shares responsibility for handling digitization and permission requests for these collections.Provides research support to students and faculty on campus through outreach, consultations, office-hours, and workshops. Collaborates with Ransom Center Instructional, Curatorial, Conservation, and Research Services staff along with University faculty to design and deliver student-centered instructional sessions prioritizing active learning strategies.Participates in Ransom Center committee activities as requested. Engages in campus, regional, and national professional organizations and collaborative activities and brings awareness of best practices in the field to help maintain the excellence of Reference support at the Harry Ransom Center.May assist in evaluating collections and library acquisitions. Occasional Saturday hours required.