Job/Position DescriptionInformation Technology BA IIINote: This is a hybrid telework position that requires some days each week in the office.The Texas Department of Family and Protective Services (DFPS) is currently seeking a Business Analyst for a full-time position within the Business Relationship Management (BRM) team of our IT Department. This position reports to the manager of the BRM team on the IT Business Operations team within the Information Technology Services division. The BRM team serves as the primary point of contact in IT for DFPS and external stakeholders looking for assistance with their IT needs. Partnering with these stakeholders, BRM helps shape, define, and refine these stakeholder IT requests with a goal of realizing maximum value.The mission of DFPS is to protect children, the elderly, and people with disabilities from abuse, neglect, and exploitation by involving clients, families, and communities. We are looking to grow our teams with people who share our energy and enthusiasm to get behind our mission of protecting those among us who are most in need.This position will:and#149;Serve as an advocate for the business stakeholders as they submit their IT requests, and#149;Perform research related to agency program IT requests, and#149;Coordinate the gathering, development, and documentation of business cases, technology requirements, and the review and assessment of business processes; andand#149;Participate in legislative analysis and fiscal note activities related to legislative initiatives affecting technology requirements for various program areas. As a Business Analyst in the IT Business Relationship Management team the position will perform advanced (senior-level) business and systems analysis work that involves gathering, developing, and documenting user requirements, reviewing and assessing business processes, and providing research and special project work. The position will work in concert with appropriate stakeholders on IT solutions and business decisions to support the organizationand#146;s short- and long-term business goals/strategy to ensure they align with IT strategies and project requirements. This position is for people who:and#149;Are curiousand#149;Are good communicatorsand#149;Enjoy solving hard, but interesting, problems using critical thinkingand#149;Like to work with multiple teamsand#149;Driven by continuous improvementand#149;Take initiativeand#149;Are looking for ways to expand their experience with strategic planningand#149;Are looking for ways to expand their experience with Texas legislative bill analysis processesGood communication and presentation skills are required for developing reports, fiscal notes, and presentations. Familiarity with child and adult welfare case management system requirements is desired. This position is classified as a full-time position (40 hours a week). Work outside of regular hours may be required. Travel to other Austin offices(s) may be required. Works under minimal supervision, with considerable latitude for the use of initiative and independent judgment. This position is a full-time position that includes other State of Texas benefits as described in this SAO site: http://www.sao.texas.gov/SAOReports/ReportNumber?id=18-704 Essential Job FunctionsManages, evaluates, and processes incoming Information Technology (IT) service requests. and#149; Assists in identifying agency-wide continuous process improvement initiatives with primary emphasis on development of business process optimization/redesign and use case development. and#149; Develops reporting https://jobshrportal.hhsc.state.tx.us/ENG/CareerPortal/job_profile.cfm?szOrderID=597336 Copy the URL in the preceding sentence to an Internet Explorer browser to apply to the job directly through the Texas Health and Human Services Career Portal.