Patient Service Representative (PSR) Open Rank I-II - Community Practice Primary Care - Family Medicine, Louisville - Eligible for Sign on Incentive - 31142 University Staff

Description

University of Colorado Anschutz Medical Campus

Department: Community Practice

Job Title: Patient Services Representative I-II – Primary Care, Family Medicine, Louisville

Position #: 00806175 – Requisition #: 31142

Job Summary:

Key Responsibilities:

• Acknowledges and welcomes patients and visitors; sets the tone for a positive experience.

• Checks patients in and out for appointments and schedules follow-up appointments at the time of discharge

• Verifies patient and insurance information while accurately documenting necessary modifications into the Electronic Health Record (EPIC)

• Answers multiple phone lines to fulfill patient needs over the phone.

• Monitors provider schedules daily to ensure that all open appointment slots are filled on the same day and schedules are free of roadblocks.

• Reviews the Daily Appointment Report three to five days before patient appointments to ensure referral accuracy.

• Collects patient copays and balances drawer daily.

Work Location:

Why Join Us:

Diversity and Equity:

Qualifications:

Minimum Qualifications:

Patient Services Representative I:

• High school diploma or GED.

• Substitution for Both Levels: A combination of education and related technical/paraprofessional experience may be substituted on a year-for-year basis.

• 1+ years of patient/client-facing experience.

Patient Services Representative II:

• High school diploma or GED.

• Substitution for Both Levels: A combination of education and related technical/paraprofessional experience may be substituted on a year-for-year basis.

• 2+ years of patient/client-facing experience.

Preferred Qualifications:

• College graduate.

• Medical office experience.

• EPIC experience.

• MS Office experience.

• Bilingual, Spanish-speaking.

Conditions of Employment:

• Current Basic Life Support (BLS) for Healthcare Providers issued by the American Heart Association or American Red Cross healthcare provider level CPR certification or certification within 90 days of hire.

• Complies with applicable University of Colorado School of Medicine, Community Practice mandatory education and training.

• Maintains all required licensure and certifications for the position.

• Must be able to work in person.

• Must be able to travel to alternate locations as assigned.

Knowledge, Skills, and Abilities:

• Strong organizational and personal skills; must have a strong work ethic.

• Strong communication skills, both written and verbal.

• Ability to maintain a positive attitude with clients, employees, and management.

• Ability to work quickly – individually and as part of a team.

• Ability to read, analyze, and interpret policies, documents, and regulations.

How to Apply:

1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position

2. Curriculum vitae / Resume

3. Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address

Screening of Applications Begins:

Anticipated Pay Range:

or hiring range

ADA Statement:

Background Check Statement:

Vaccination Statement:

Job Category

Primary Location

Schedule

Posting Date

Unposting Date

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The Patient Services Representative is responsible for providing efficient, effective, quality customer service through a variety of duties including, but not limited to, patient check-in, registration, scheduling, exam preparation, outbound calling, and some referral management. They comply with established company policies and procedures, HIPAA Privacy Rules, and the University of Colorado School of Medicine Confidentiality Policy. The Patient Services Representative ensures clear and timely communication, including patient appointment status to clinical department(s).

Onsite – This role is expected to work onsite in Broomfield/Louisville, Colorado.

Attention customer service experts passionate about team-centric care coordination in an out-patient setting. We need your caring and compassionate expertise to continue providing our patients with top-notch quality care. As a CU Anschutz employee, you are afforded benefits that are hard to find elsewhere! Our tuition assistance benefit can help grow your career, providing employees with up to 9 eligible credits per academic year on any CU campus for eligible undergraduate and graduate courses. Add to that exceptional Paid Time Off, including 22 Vacation Days, 15 Sick Days, and 10 Holidays! The University of Colorado offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, tuition benefits, ECO pass, paid time off – vacation, sick, and holidays and more. To see what benefits are available, please visit: https://www.cu.edu/employee-services/benefits-wellness (https://apptrkr.com/get_redirect.php?id=4725559&targetURL=https://www.cu.edu/employee-services/benefits-wellness) .

The University of Colorado Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities, persons within the LGBTQ+ community and all veterans. The University of Colorado is committed to diversity and equality in education and employment.

For full consideration, please submit the following document(s): Questions should be directed to: Melissa Avey, melissa.avey@cuanschutz.edu (https://apptrkr.com/get_redirect.php?id=4725559&targetURL=melissa.avey@cuanschutz.edu)

Immediately and continues until the position is filled.

The starting salary range (or hiring range) for this position has been established as Patient Services Representative I: $37,920 to $43,992 Patient Services Representative II: $48,396 to $56,143 The above salary range () represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level. Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line. Total Compensation Calculator: http://www.cu.edu/node/153125 (https://apptrkr.com/get_redirect.php?id=4725559&targetURL=http://www.cu.edu/node/153125)

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu (https://apptrkr.com/get_redirect.php?id=4725559&targetURL=hr.adacoordinator@cuanschutz.edu) ​.

The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases (https://apptrkr.com/get_redirect.php?id=4725559&targetURL=https://www.cdc.gov/vaccines/schedules/downloads/adult/adult-combined-schedule.pdf) . If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program (https://apptrkr.com/get_redirect.php?id=4725559&targetURL=https://research.cuanschutz.edu/ehs/home/divisions/occupational-health/oh-enrollment) .

Application Materials Required: Cover Letter, Resume/CV, List of References : Administrative Support and Related : Aurora Department: U0001 -- Anschutz Med Campus or Denver - 21970 - SOM-DEAN DO CPD - PRIM CARE : Full-time : Oct 23, 2023 : Ongoing Posting Contact Name: Melissa Avey Posting Contact Email: melissa.avey@cuanschutz.edu (https://apptrkr.com/get_redirect.php?id=4725559&targetURL=melissa.avey@cuanschutz.edu) Position Number: 00806175jeid-5084951fc8335b48ad2ca48dba1c04e5

The University of Colorado does not discriminate on the basis of race, color, national origin, sex, age, pregnancy, disability, creed, religion, sexual orientation, gender identity, gender expression, veteran status, political affiliation, or political philosophy. All qualified individuals are encouraged to apply.