Workplace Experience Coordinator

Job ID

159462

Posted

18-Mar-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Administrative, Customer Service

Location(s)

Auburn - Washington - United States of America, Federal Way - Washington - United States of America, Kent - Washington - United States of America, Renton - Washington - United States of America, SeaTac - Washington - United States of America, Tukwila - Washington - United States of America

JOB SUMMARY

Host is a service line of CBRE, the world's largest commercial real estate organization. We offer a comprehensive benefits package, 401k, and other extraordinary perks such as career growth and longevity! Our mission is to increase individual well-being, personal efficiency and interpersonal effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it.

Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host’s scalable product suite includes concierge-quality services provided by dedicated CBRE “hosts”; premier customer service training and certification; and a powerful, enterprise-grade technology platform.

The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services.

An additional requirement for this role is the ability to align with vaccinations and safety protocols in a Healthcare environment.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

The Workplace Experience Coordinator role is at the forefront of delivering a positive, world class office experience as a cultural ambassador, community advocate and service leader.

As part of a “front-of-house” team, you will be responsible for providing excellent service and crafting a comfortable atmosphere by greeting visitors while supporting all employee-facing services. This is an in office position.

DUTIES & RESPONSIBILITIES

• You will greet employees and announces clients and visitors. Issues visitor passes and validates parking. Receives and transfers incoming calls to appropriate parties.

• You will coordinate and support delivery of workplace services like Concierge, Reception, Switchboard, Room Management. A/V Support, Meeting & Event Management, Supply & Expense Management, Meeting & Events Coordination and Equipment Care, etc.

• Maintain awareness of the workspace. Submit janitorial and maintenance work orders as needed.

• Respond to customer requests and complaints with accurate and detailed information according to specific request.

• Follow security and emergency procedures as defined for the property. Respond to emergency situations in a calm, efficient manner. Acquire appropriate assistance and makes appropriate notifications.

• Maintain records of vendors proof of insurance and confirm contractual documentation is received. Collaborates with vendors and employees.

• Deliver orientations, tours of facilities, instructions on how to submit a work order, supply storage, amenities and software ordering.

QUALIFICATIONS

HS Diploma or GED required.

A minimum of 1 year of front desk, concierge, customer service or other hospitality experience is preferred.

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.

Comfortable meeting and engaging with new people.

Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.

Utilize a high level of attention to detail as well as strong interpersonal skills.

Have a positive attitude and a strong sense of urgency in resolving any issues that may arise.

Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.

Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.

Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.

Ability to work flexible work schedules based on office needs.

Strong problem-solving skills. Highly adaptable and flexible. Ability to work independently with little supervision.

Ability to work requiring significant walking or through other means of mobility. Ability to work in a standing position for long periods of time. Ability to reach, bend, stoop, push and/or pull and frequently lift up to 20 lbs. and occasionally lift/move up to 40 lbs.

SCOPE OF RESPONSIBILITY

Decisions made with understanding of procedures and company policies to achieve set results and deadlines. Responsible for setting own project deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.

SAFETY

Responsible for personal safety and the safety of those who are affected by your work. This includes but is not limited to:

1. Complete at a satisfactory level all required and assigned HSE training.

2. Follow all activity policies and procedures, including all HSE related requirements at all times.

3. Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing, and assessment, etc.

4. Report any condition which you feel could result in an accident or injury and / or stop work if required.

• Washington Residents: CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Workplace Experience Coordinator position is $22.00 per hour and the maximum for the Workplace Experience Coordinator position is $28.00 per hour. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccomodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)