We are seeking a self-driven and hands-on Senior Software Engineering Manager for Our Azure Customer Experience Team.

Join us and take ownership of the Azure Customer Support Platform—encompassing experiences, platforms, and services tailored for Azure customers and support professionals. We're on a transformative journey to convert Azure users into fervent fans by not just meeting their needs but also by enhancing their satisfaction and revolutionizing support through the swift resolution of issues. We empower Azure product and service teams to develop premier Diagnose and Solve experiences, underpinned by our robust, self-serve platform. Our team is rooted in the core Microsoft values of Respect, Integrity, and Accountability.

We need a collaborative and adept Senior Software Engineering Manager who is eager to tackle new technological challenges within an agile development team. In this role, you'll have extensive opportunities to cultivate your team, make a significant impact, and gain a wealth of experience across a broad range of technologies—from UI to backend. You will play a crucial role in a team that cherishes diverse perspectives and acknowledges each individual's strengths and passion for learning and growth.

As a steward of innovation, you'll lead the development of end-to-end Artificial Intelligence/Large Language Model (AI/LLM)-based copilot experiences for support and troubleshooting, as well as oversee the Customer Support Modalities area. You'll collaborate closely with Product Managers, Designers, Partners, and Customers, employing a diverse array of technologies such as C#, Node.js, Azure, Service Fabric, Azure Kubernetes, JavaScript, AJAX, React, and Web API.

Our team is dedicated to forging enduring relationships. We enhance each other's capabilities through support, mentorship, camaraderie, and empathy. We are firm believers that embracing diversity and empathy is the cornerstone of building stellar teams and developing visionary products with a global impact. We cherish a variety of perspectives and backgrounds and are committed to nurturing an inclusive environment that upholds these values.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

This role does not provide relocation assistance.

Responsibilities

• Lead a team of software engineers, including staffing, onboarding, mentoring and providing technical leadership for your areas of ownership.

• Build platform and experiences for Azure customers to empower them with best-in-class tools, AI powered services, and diagnostics.

• Work with Azure Product/Service teams and customers to implement scalable self-serve solutions.

• Ensure high quality, secure, scalable and performant code.

• Support customers and livesite in a DevOps model.

• Drive for execution and results, while delivering quality software for large scale projects.

Other:

• Embody our culture (https://careers.microsoft.com/v2/global/en/culture) and values (https://www.microsoft.com/en-us/about/corporate-values)

Qualifications

Required Qualifications:

• Bachelor's Degree in Computer Science, or related technical discipline AND 4+ years technical engineering and development experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python

• OR equivalent experience.

• 1+ years of people management or other leadership roles

• Experience writing software in one or more high level language including C++, C#, and/or JavaScript/Typescript/React.

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check:

• This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications

• Bachelor's Degree in Computer Science or related technical field AND 8+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python

• OR Master's Degree in Computer Science or related technical field AND 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python

• OR equivalent experience.

• Competent problem solving, design, coding and debugging skills.

• 2+ years of people management or other leadership roles

Software Engineering M4 - The typical base pay range for this role across the U.S. is USD $112,000 - $218,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $145,800 - $238,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .