Role Purpose

As a Room Attendant – you’ll make sure our rooms and suites are always ‘fresh and welcoming’ for our guests after a busy day at work – creating a haven for them to escape and relax in - or get a bit of last minute work done.

Key Accountabilities

• You’ll make sure our rooms are always at their best - we have standards - but it’s down to you to make that room special and memorable for guests.

• Help guests - you’ll be happy to help if someone needs a toothbrush or directions for example.

• Keep your supervisor updated on room service progress and alert them to any repairs needed

• Safety aware – follow our established safety procedures at all times - and wear protective equipment when needed.

• Be organised - keep on top of supplies and amenities and always try to minimise waste.

• Reunite items with owners – and log any lost and found property.

• Look smart – wear your uniform with pride.

• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done.

• Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping.

• Report, turn in, and/or log all lost and found items according to established procedures.

• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.

• May regularly assist with deep cleaning projects.

• May have turndown duties.

• May assist with other duties as assigned.

Key Skills & Experiences

• It’s a physical role and you’ll be on your feet most of the day, so fitness is important.

• Strength – with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects.

• You’ll might need to bend and kneel to complete some activities.

• Literacy skills - reading, writing and basic maths skills.

• Flexible attitude to shifts – you may need to work nights, weekends and/or holidays.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.