Description

Are you looking to build and scale a new and growing business with Amazon? Are you interested in managing one of Amazon’s newest businesses through its start-up phase? If so, you might be interested in this role with Amazon Freight (AFE).

We are looking for a Manager, Program Management – Delivery to Cash to be responsible for managing the billings & payments operations for NA shippers, assist in the management of document/data required for generating right first-time invoicing, manual invoicing processes that produce revenue from third party shippers, verify disputed Proof of Delivery (POD), responds to customer billing inquiries, researches disputed amounts, work with partner teams to find solve for dispute root causes, manage write off reduction and aging revenue reduction.

The successful candidate will build and maintain strong relationships with internal and external partners (Sales Account Managers, Operations, FinOps, Finance, product, program etc.) to deliver shipper critical activities as a successful people manager. We expect the Manager, Program Management – Delivery to Cash to be able to lead within complex environment, create processes from scratch, drive implementation and be absolutely hands on with data to represent the contribution objectively on daily, weekly, monthly cadence. This role would also lead a team of 10-12 hourly and salaried operations members.

An ideal candidate should have a background in transportation and accounts receivables with excellent customer service skills. They can pull and analyze data with ease, drive process improvements, standardize our processes, and eliminate the root cause of defects within the current systems and processes. This job will require exceptional communication skills while having the ability to work independently in a high-pressure environment.

Key job responsibilities

Responsibilities Include but are not limited to:

1) Identify billing gaps and track and record updates for preventative measures.

2) Create training content and adherence mechanism for Delivery to Cash process implementation

3) Create end to end process for invoice dispute research and resolution, credit note management including training, implementation and tracking mechanism

4) Hire and manage the team to deliver key metrics on regular cadence

5) Perform quality control checks on existing workflows to ensure adoption and governance, and create a mechanism for reporting to help monitor adoption of our tools.

6) Identify and implement new and innovative ways to work across the broader team that streamlines work for leadership and managers.

7) Support the management and development of key inspection mechanisms like Quarterly Business Reviews, Monthly Business Reviews, as well as strategic annual planning documents.

8) Own process for annual resource planning, allocation, and tracking headcount.

9) Participate in special projects as needed.

10) Support leadership with insights on team morale and manage change management

11)Analyze and improve write off and aging revenue for business

A day in the life

-Manage and develop people reporting to them

-Manage day to day operational execution

-Establish and review processes with cross functional teams to improve invoice disputes, aging and write off.

-Attend different leadership reporting forums to speak/write business performance updates

About the team

Amazon Freight External (AFE) is a fast-growing startup at Amazon, and we are looking for passionate owners to shape the direction of the business. Amazon Freight blends advanced technology with a network of 50,000+ Amazon trailers, building on the world class network and freight services currently used to operate Amazon’s own freight movements. A critical component of our growth is the shipper experience with getting right first-time invoices which will in turn help business accrue revenue.

We are open to hiring candidates to work out of one of the following locations:

Atlanta, Georgia, ATL12 only

We are open to hiring candidates to work out of one of the following locations:

Atlanta, GA, USA

Basic Qualifications

• 5+ years of working cross functionally with tech and non-tech teams experience

• 5+ years of team management experience

• 5+ years of program or project management experience

• Experience defining program requirements and using data and metrics to determine improvements

• Bachelor's degree

• Knowledge of Microsoft Excel (macros, pivots, lookups) at an advanced level

• Experience managing, analyzing and communicating results to senior leadership

Preferred Qualifications

• Experience implementing repeatable processes and driving automation or standardization

• Experience with six sigma methodologies

• Experience defining and executing program requirements

• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.