Description We are in search of a dedicated Customer Operations Specialist to join our team in Atlanta, Georgia. This role offers a contract employment opportunity and involves providing exceptional customer service and maintaining accurate customer credit records in the telecom industry. This position will be a hybrid role, with part of the work being performed in office and part from home.

Responsibilities:

• Efficiently process customer credit applications ensuring accuracy.

• Maintain up-to-date customer credit records.

• Handle customer credit inquiries and provide relevant solutions.

• Monitor customer credit accounts and take necessary actions to collect overdue payments.

• Respond to inbound calls and emails from customers, addressing their queries and concerns.

• Provide excellent customer service in all interactions.

• Execute data entry tasks and maintain the order entry system.

• Utilize Microsoft Excel and Word for various functions.

• Schedule appointments as required.

• Manage both inbound and outbound calls, ensuring a high level of customer satisfaction. Requirements • Proficiency in answering inbound calls and managing both inbound and outbound calls in a call center environment.

• Demonstrated ability in providing exceptional customer service, including the ability to handle difficult situations with professionalism.

• Strong data entry skills, with a high level of accuracy and attention to detail.

• Familiarity with email correspondence, including drafting detail oriented responses and managing high-volume inboxes.

• Proficiency in Microsoft Excel and Microsoft Word, including creating spreadsheets, entering data, and drafting documents.

• Previous experience with order entry, including recording customer orders accurately and efficiently.

• Ability to schedule appointments, including coordinating schedules and managing multiple appointments concurrently.

• Excellent communication skills, both written and verbal, with the ability to clearly convey information to customers.

• Ability to work in a fast-paced environment, multitask, and prioritize tasks to meet deadlines.

• Strong problem-solving skills, with the ability to quickly assess situations and provide appropriate solutions.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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