The Client Services Manager focuses on their assigned geographical region, helping manage the client experience and journey with Pinkerton. The manager will provide optimal client relationship experiences, business acumen, operational excellence, and administrative oversight. This position will have a hybrid work schedule (remote/client locations).

Essential Functions:

Represent Pinkerton's core values of integrity, vigilance, and excellence. Collaborate closely with designated regional relationship managers to deliver the highest level of corporate risk management services to Pinkerton's clients. Cultivate strong client relationships by assessing ongoing service and administrative needs and effectively collaborating with the relationship manager team to ensure they are delivered. Ensure service delivery adheres to Pinkerton's Delivery Standards, emphasizing promptness and professionalism. Coordinate client assignments with Pinkerton's service delivery functions as needed. Responsively manages client inquiries and concerns, leveraging expertise to resolve them successfully. Contribute to Quarterly Business Reviews as required. Assist the relationship management team with research for proposal requests (RFP) as needed. Stay informed about industry trends and client-centric challenges to optimize service delivery strategies. All other duties, as assigned. Education, Experience, and Certifications:

Bachelor's degree is preferred, with prior experience in Business-to-Business customer-facing roles or an equivalent combination of education and experience sufficient to perform the job's essential functions, as determined by the company. Pinkerton is an inclusive employer that seeks candidates with diverse backgrounds, experiences, and perspectives.

Competencies:

Strong client relationship management skills. Able to carry out responsibilities with little or no supervision. Solid project management skills. Able to multi-task and organize workload for effective implementation. Able to interact effectively at all levels and across diverse cultures. Proven experience managing Fortune 500 accounts in the service area. Serve as an effective team leader. Able to adapt as the external environment and organization evolve. Effective written and verbal communication skills. Computer skills; Microsoft Office. Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions; Exposure to sensitive and confidential information. Regular computer usage. Occasional reaching and lifting of small objects and operating office equipment. Ability to adjust focus between close and distance vision. Travel, as required. Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity