Cabin Experience Agent (Customer Service Agent) - ATL

United States, Georgia, Atlanta

Airport Customer Service

24-Jun-2024

Ref #: 25304

LinkedIn Tag: #LI-LR3

How you'll help us Keep Climbing (overview & key responsibilities)

Do you thrive in a non-traditional working environment?

As a Cabin Service Agent, you'll work with your team members to ensure that all aircraft interiors meet the cleanliness expectations for each flight.

This position is an entry-level customer service agent position. Our leaders provide mentorship to help prepare you to advance your career!

Watch thisjob preview (https://youtu.be/A2Zy3mwXx8o) to learn more about benefits and responsibilities of this career opportunity at Delta.

Work tasks include cleaning and sanitizing the aircraft cabin. Cabin Service Agents safely drive and operate ground equipment such as cargo vans, trucks, and high-lift trucks. During each shift, aircraft security inspections are performed in accordance with current safety and security procedures and regulatory requirements. Agents operate electronic devices and computers to ensure the aircraft has been cleaned and searched pursuant to required standards.

Scheduling is based on operational needs. Shifts range from early morning to overnight. Each station is different based on its individual flight schedule. You will also work between 20 and 40 hours per week based on your seniority.

The starting pay is $19.00 per hour. Additional pay increases occur regularly through 4.5 years.

Every role plays a crucial part in our mission to connect people to people, people to places, and people to potential.

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives.

• 401(k) with generous company contributions up to 9%.

• Paid time off including vacation, holidays, paid personal time, maternity and parental leave.

• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits.

• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.

• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.

• Domestic and International space-available flight privileges for employees and eligible family members.

• Career development programs to achieve your long-term career goals.

• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.

• Recognition rewards and awards through the platform Unstoppable Together.

• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.

• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.

What you need to succeed (minimum qualifications)

• Consistently prioritizes safety and security of self, others, and personal data.

• Embrace diverse people, thinking, and styles.

• Possesses a high school diploma, GED, or high school equivalency.

• Is at least 18 years of age and has authorization to work in the United States.

• Have a valid driver’s license.

• Possess basic digital literacy.

• Ability to frequently lift tools, supplies, or items weighing up to and including 50 pounds.

• Pass a physical ability test (PAT). You can prepare for the PAT bywatching this video. (https://www.youtube.com/watch?v=dn2K_aAhQUY)

• Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE.

What will give you a competitive edge (preferred qualifications)

• N/A

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here