Description

Are you interesting in shaping the future of development for thousands of associates and investigators worldwide? The Selling Partner (SP) Services Agent Development team is seeking a seasoned training leader to create and execute learning content that serves the full journey of SP Support associates from pre-hire through production.

In this role you’ll lead a worldwide team of learning experience designers, trainers and training matter experts, program managers and support personal delivering critical learning experiences to thousands of in-house and outsourced team members. Doing this effectively requires strong relationship building skills as you’ll be partnering your team of training experts with operations partners, HR, program, product and business intelligence teams; a player/coach mindset as we rapidly test, learn, and iterate; an ability to invent & simplify to create solutions that effectively scale; all supported by a knowledge of learning and program best practices to develop your team.

Passion for people development is critical to success in this role. We think of people development two ways: as a product we’re responsible to deliver to the organizations we support; and as individual managers where you’ll be charged with empowering and elevating your team.

Key job responsibilities

• Represent Agent Development as the single threaded leader for SP Support associate training.

• Work backwards in partnership with operations, product, and business leaders to execute the associate training roadmap.

• Lead the Learning Experience Design team to create effective, engaging, defect-free content that thoughtfully progresses associates through their careers.

• Ensure operational effectiveness across training delivery and training matter expert teams, ensuring high readiness and occupancy worldwide.

• Monitor industry trends and apply best practices from outside and internal Amazon training teams.

• Understand and evaluate the operational performance of learners and direct teams to improve content and delivery to impact.

• Engage in and amplify Amazon's Diversity, Equity, and Inclusion plans to ensure Amazon is an inclusive place for all.

• Serve as an independent learning leader connecting with and driving joint initiatives with Learning & Development teams across Amazon.

We are open to hiring candidates to work out of one of the following locations:

Arlington, VA, USA | Seattle, WA, USA

Basic Qualifications

• 7+ years of team management experience

• 5+ years of managing teams experience

• Bachelor's degree

• Experience managing teams of 6 or more

• Experience with learning content creation and development

Preferred Qualifications

• Experience implementing repeatable processes and driving automation or standardization

• Experience defining program requirements and using data and metrics to determine improvements

• Experience owning program strategy and end to end delivery

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $121,100/year in our lowest geographic market up to $225,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.