TRAVEL TRANSIT ADVOCATE - (FAMILY SERVICE COUNSELOR) - RANGE 10 / AMEA

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TRAVEL TRANSIT ADVOCATE - (FAMILY SERVICE COUNSELOR) - RANGE 10 / AMEA

Salary

$20.46 - $26.03 Hourly

Location

Anchorage, AK

Job Type

Regular

Job Number

2024-00332

Department

Public Transportation

Division

Para Transit Services

Opening Date

04/25/2024

Closing Date

5/9/2024 5:00 PM Alaska

• Description

• Benefits

• Questions

Job Information

Open to the general public and any current Municipal employee.

This position is represented by the Anchorage Municipal Employee Association (AMEA) and is subject to the provisions of the current agreement between the Municipality of Anchorage and the AMEA.

DEPARTMENT: Public Transportation

HOURS OF WORK: Monday through Friday; 8:00 a.m. to 5:00 p.m.

LOCATION: 3600 Dr. Martin Luther King Jr. Avenue

Example of Duties

The Transit Travel Advocate involves conducting interviews and assessment to determine eligibility for public transportation services for a diverse population, assessing travel skill and verifying use of aids, developing personalized training plans, and maintaining knowledge of transportation regulations and all modes offered by the Public Transportation Department. Additionally, the role includes providing instructions and advocacy for public transportation, organizing client documents, responding to transportation requests, handling policy adherence, processing eligibility applications, utilizing software for data input, evaluating programs, resolving complaints, and performing administrative tasks as needed.

Minimum Qualifications / Substitutions / Preferences

High school diploma, GED, or equivalent and two (2) years of experience in a health and/or social services work environment.

OR

Associate's degree in Sociology, Psychology, Nutrition or a closely related discipline, and experience in health and/or social services work environment.

For all applicants employment is conditional based upon satisfactory completion of a national criminal background investigation (AS 12.62.160 and AS 12.62.400).

Some positions may require:

· Valid State of Alaska Driver's License at time of hire.

· For WIC Program positions, certification as a Competent Professional Authority (CPA) by the WIC Program at time of hire or within three (3) months of hire.

· American Red Cross First Aid Certification and Cardiopulmonary Resuscitation (CPR) or equivalent at time of hire or within 90 days of hire.

Additional Important Information

Preference will be given to current Anchorage Municipal Employees Association (AMEA) employees. AMEA employees who are successful in the screening process will be forwarded to the Department for consideration prior to any non-AMEA applicants.

The Municipality Of Anchorage participates in the U.S. Department of Homeland Security E-verify Program. For more information, please go to http://www.uscis.gov/E-verify. E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

If selected for hire, the appointment in this position will be conditional based upon a satisfactory Municipal Employment Office conducted background check. A background check encompasses criminal history, verifying education, and verifying dates of employment.

If selected for hire, appointment in this position will be conditional based upon satisfactory completion of a national criminal background investigation (AS 12.62.160) and (AS 12.62.400). Accordingly, it will be necessary for the selected applicant to provide certain identification information and be fingerprinted. Fingerprint cards must be dated within 30 days from date requested. The processing fee of $48.25 plus the cost of being fingerprinted (variable) is the responsibility of the selected applicant and must be accomplished before beginning work.

All required licenses must remain current for the duration of employment.

Military Service Interview Preference:

Veterans or who wish to be considered for interview preference as permitted in Municipal Personnel Rules 3.30.031 D must attach to the application a copy of their DD Form 214, DD Form 256, NGB Form 22, or a letter from the US Department of Veterans Affairs recognizing the person as a veteran. The attached documentation must show an honorable discharge or general (under honorable conditions) discharge. The minimum qualifications of the position must be met for preference consideration.

Individuals currently serving as a member in good standing in the National Guard or the organized military reserves who wish to be considered for interview preference as permitted in Municipal Personnel Rules 3.30.031 D must attach proof of current service to the application. Proof of current service can be shown by submission of a statement of service which, at a minimum, shows full name, date of birth, Social Security Number, date service began, branch of service, rank, name of command providing the information, and unit of assignment. The statement of service must be on a form or letterhead of the individual’s command organization and show the name, signature, title and contact information for the signer providing the statement of service. The minimum qualifications of the position must be met for preference consideration.

The Municipality of Anchorage is an employer of National Service. Please be sure to include any volunteer work with AmeriCorps, Peace Corps, or other national service programs on your application in the work history portion.

Application Process:

Once an applicant clicks the "Apply" link underneath the header section of a vacancy announcement, they will be directed to the www.GovernmentJobs.com website to log into their existing account (or to create an account) of their application profile. Applicants will create or review their profile, make any updates necessary, and submit their application from their personal account. NOTE: The GovernmentJobs website and applicant's profile accounts are not administered by the Municipality of Anchorage. For technical assistance or customer service regarding an account profile, applicants may contact the GovernmentJobs customer support line at 1-855-524-5627.

For general questions regarding Municipal vacancy announcements or the employment process with the Municipality of Anchorage, applicants may contact the Human Resources Department at (907) 343-4442 during regular business hours of Monday – Friday 8:00 a.m. - 5:00 p.m. Alaska Time.

The MOA is an EO and AA employer and complies with Title I of the ADA.

For information regarding requests for reasonable accommodations related to employment under the Americans with Disabilities Act, please contact the Municipality of Anchorage ADA Coordinator at (907) 343-4571

The Municipality of Anchorage (MOA) offers a competitive benefits package to eligible employees that may include:

Health / Medical Benefits:

• Medical/Dental/Vision/Audio

• Life Insurance

• Dependent Life Insurance

• Short Term Disability

• Long Term Disability

• Flexible Spending Accounts – Health and Dependent Care

• Health Savings Accounts

Retirement:

• State of Alaska Public Employee Retirement System (PERS) Program

• 401(k) and 457 Savings Plans

Employer Paid Benefits:

• Employee Assistance Program

• Paid Leave Plan

• 11 Paid Holidays

For an overview of our medical benefit package go to http://www.muni.org/Departments/employee_relations/Pages/BenefitsSummaries (http://www.muni.org/Departments/employee_relations/Pages/BenefitsSummaries.aspx) .

01

In order to be considered, applicants must provide accurate and complete education and work history information in its entirety. The referenced information listed on the online application will be used to determine the applicant's qualifications toward meeting the minimum requirements for the position (e.g., if you list that you have 6 years of experience in a certain field, that experience must be easily identifiable on the 'Work Experience' section of your application). Attaching a resume is not an alternative to filling out the application in its entirety. Noting "see resume" or any similar comment on any portion of your application may lead to you being disqualified for the position. If the experience you reference in the below questions is not clearly included and described in your Work History section, your application will be considered not qualified for this position and you may be removed from consideration. Do you understand, in order to be considered for this position, accurate and complete education and work history information must be provided?

• Yes

• No

  02

  Are you a current Municipal employee affiliated with the Anchorage Municipal Employees Association (AMEA)?

• Yes

• No

  03

  Which of the following best describes your level of education as it relates to this position?

• None / Less than High School

• High School Diploma / GED / Equivalent

• Associate's Degree or higher in Sociology, Psychology, Nutrition or a closely related discipline

  04

  How many years of experience do you have working in a health and/or social services work environment?

• No experience

• Less than 1 year

• 1 year to less than 2 years

• 2 years or more years

  05

  Do you have experience working in a medical office setting?

• Yes

• No

  06

  Do you have experience conducting patient/customer intake interviews?

• Yes

• No

  07

  Do you have experience utilizing or interacting with paratransit or fixed bus route services?

• Yes

• No

  08

  Do you have experience conducting public outreach?

• Yes

• No

  09

  How would you rate your customer service skills?

• Excellent

• Very Good

• Good

• Poor

  10

  How many years of experience do you have composing technical written correspondence to different audiences?

• No experience

• Less than 1 year

• 1 year to less than 2 years

• 2 years to less than 4 years

• 4 years to less than 6 years

• 6 years or more

  Required Question

Agency

Municipality of Anchorage

Address

632 W 6th Avenue, Suite 605 Anchorage, Alaska, 99501

Phone

(907) 343-4442

Website

http://www.muni.org/jol

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