Position Title:Financial Aid Advisor III - Team Supervisor

Job Group:Professional & Scientific

Required Minimum Qualifications:Bachelor’s degree and 5 years of related experience

Preferred Qualifications:Experience with federal student aid administration

Experience with financial literacy programming

Leadership and/or training experience

Experience with using iLink and/or ELM servicing platforms

Experience working in customer service or advising

Experience presenting to large and small groups

Job Description:

Looking to make a difference in the Iowa State community by financially educating college students and their families? Located in the heart of Iowa State’s campus, the Office of Student Financial Aid is a unit within the Division of Academic Affairs that administers more than $400 million in federal, state, institutional, and private funds to over 85% of undergraduate students, along with additional support for domestic graduate students seeking aid. We strive to help all students succeed in their Iowa State experience through education and outreach to create an understanding of available financial aid opportunities.

About the role:

Your responsibilities will include:

• Inform students and families of their financial aid options, including how to submit aid applications, as well as information on federal and institutional aid availability and eligibility requirements.

• Teach students important financial literacy topics during one-on-one meetings and during group presentations, fostering positive financial discussions to set students up for financial success.

• Inform students and their families of the affordability of Iowa State is also essential to our role.

• Staffing university resource fairs and meeting with prospective students in surrounding communities are ways we introduce students to the world of financial aid and to our welcoming staff.

• Provide supervision to a team of financial aid advisors.

• Administer the university’s default management programs and manage the financial literacy programs through the Office of Student Financial Success.

• Oversee the private loan processing within the office and will serve as a point of contact for lenders, iLink, and ELM contacts.

• Supervise the study abroad and National Student Exchange processes within the office.

• Assist with reviewing professional judgment appeals, such as special conditions, marital status appeals, independent appeals, and satisfactory academic progress appeals.

About us:

• The Office of Student Financial Aid values student success, accountability, innovation, collaboration, dignity and respect, and advocacy above all else.

• While we are dedicated to serving students, we also place importance on professional growth and development in the workplace by offering staff retreats and conference opportunities throughout the year.

• We value each member of our team and believe each of us has unique skills that enhance our work.

• We work to get to know each other’s individual strengths and weaknesses, creating a space for open dialogue and optimal collaboration.

About you:

• As a Financial Aid Advisor III, you will have the ability to work both independently as well as in a team environment.

• You must be detail-oriented, creative, and possess the ability to manage multiple ongoing tasks, as well as be a self-motivated individual with strong communication and problem-solving skills.

If you’re ready to start a rewarding career alongside dedicated Financial Aid staff at Iowa State, apply to join our team!Level Guidelines• Senior-level position possessing high-level professional and/or technical skills working independently under minimal supervision to support ISU’s mission and department or work unit goals• Applies senior-level professional knowledge and expertise to work requiring greater latitude• Solves moderately complex problems and regularly exercises judgment to determine appropriate action• Regularly exercises judgment to resolve problems and determine appropriate action on a broad set of issue and problems. May provide recommendations regarding problems/issues outside the bounds of defined procedures and practices• Responds to complicated inquiries, provides training, and provides direction to lower-level staff• May provide supervision to one to two other staff (i.e., leads a small work team)• May lead projects for which well-defined practices and procedures may not exist• Provides guidance to students

Appointment Type:Regular

Number of Months Employed Per Year:12 Month Work Period

Time Type:Full time

Pay Grade:PS808

Application Instructions:To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following: 1) Resume/Curriculum Vitae 2) Letter of Application/Cover Letter If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485. Why Choose ISU? Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as: • Retirement benefits including defined benefit and defined contribution plans • Generous vacation, holiday and sick time and leave plans • Onsite childcare (Ames, Iowa) • Life insurance and long-term disability • Flexible Spending Accounts • Various voluntary benefits and discounts • Employee Assistance Program • Wellbeing program • Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager.

Original Posting Date: April 17, 2024

Posting Close Date:June 23, 2024

Job Requisition Number:R14501

By focusing on the future and providing the best student experience possible, Iowa State attracts students and faculty who want to make a difference. With a comprehensive land-grant mission of education, research, extension and outreach, we produce scholars whose ideas change the world. And through Innovate at Iowa State , we provide innovative and entrepreneurial opportunities for students of all backgrounds. Located just 30 minutes north of Des Moines, the city of Ames was recently named one of the Top 10 cities in the U.S. for campus life and career opportunities.

Iowa State University is a welcoming, global, and culturally diverse community of students, faculty, and staff. Campus community members have a wide range of backgrounds and experiences and are committed to engaging with each other respectfully as outlined in the university's Principles of Community (https://www.iastate.edu/diversity-and-inclusion/principles-community) . Iowa State recognizes that diverse intellectual and philosophical perspectives are vital to innovation, critical thinking skills, and a dynamic academic community that fosters the land-grant ideals of putting science, technology, and human creativity to work.

All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check.

Iowa State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, marital status, disability, or protected veteran status and will not be discriminated against. Inquiries can be directed to the Office of Equal Opportunity, 3410 Beardshear Hall, 515 Morrill Road, 515 294-7612, email eooffice@iastate.edu .

If you have questions about the application process please email employment@iastate.edu or call 515-294-4800 or Toll-Free at 1-877-477-7485 . Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email employment@iastate.edu or call (515) 294-4800 or Toll-Free: (877) 477-7485 . TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or (800) 735-2942 .

General ISU compensation information can be found on the University Human Resources (https://www.hr.iastate.edu/careers/compensation) website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.