Job Description Distribution Center Help Desk 940 W Wilbeth Rd, Akron, OH 44314 OH100 Distribution Center Part-time Shift(s): MON TUE WED THU FRI 8:00am - 5:00pm Up to 20 hours/week OVERVIEW: Find your future at Fastenal! Our distribution center is hiring energetic, team oriented individuals to work in our fast pace warehouse! Working as Part-time Distribution Center Help Desk, you will provide customer service to Fastenal branches by answering general questions, providing tracking, placing orders, performing quality checks, and/or resolving discrepancies. Fastenal Company is committed to environmental protection and to providing a safe and healthy workplace for all employees. We strive to integrate EHS & Sustainability considerations into all our business decisions, plans, and operations. This is an entry-level position based out of our distribution center located at 940 W Wilbeth Rd, Akron, OH 44314. This position may offer a flexible schedule after a period of onboarding, training, and meeting performance goals. RESPONSIBILITIES: The duties and responsibilities of this position include, but are not limited to: o Operating computer programs, RF scanners, and printers to label product o Assisting branches with product related questions or issues by phone, email or online support o Performing quality checks verifying product descriptions and quantities match o Locating orders in the warehouse o Learning and understanding various department functions o Multi-tasking in a faced-paced environment while learning and interacting with multiple departments in accordance with Fastenal procedures o Retrieving product for walk in customers at our distribution center o Maintaining the cleanliness and organization of work area o Complying with health, safety and sustainability rules and expectations o Participating in activities and programs that help the company achieve health, safety and sustainability objectives o Learning, passing, and practicing various environmental health and safety trainings REQUIRED POSITION QUALIFICATIONS: The following skills and qualifications are required for this position: o Prior administrative/customer service experience OR industry experience and product knowledge o Proficient written and oral communication skills o Navigating between multiple computer programs including Microsoft Office Suite while demonstrating computer literacy o Proficient using Microsoft Office Suite o Highly motivated, self directed and customer service oriented o Demonstrate strong math aptitude, attention to detail and sense of urgency o Exhibit strong problem solving, deductive reasoning and decision making skills o Learn and perform multiple tasks in a fast paced environment o Work independently as well as in a team environment o Willingness to work a flexible schedule/extra time as needed o Demonstrate our core values of ambition, innovation, integrity and teamwork o Lift, slide and lower packages that typically weigh 25-50lbs and may weigh up to 100lbs o Pass the required drug screen (applicable in the US, Puerto Rico and Guam ONLY) o Successfully pass a post offer pre-employment drug screen, background check, and previous employment verification, required by a customer/contract serviced by this location ABOUT US: Since 1967 Fastenal has grown as a distributor of industrial and construction supplies from a single branch to a Fortune 500 company with over 3,000 servicing locations, each providing tailored local inventory and personal service for our customers. As we've expanded across the world, we've retained a core belief in people and their ability to accomplish remarkable things - if given the opportunity. From this philosophy stems an entrepreneurial culture that challenges every employee to run their own business, create their own success, and advance to become company leaders. As a