Summary About the position: This position will be assigned to the Resource Management Office, Air Force Academy, Colorado. This position does include benefits. Responsibilities Monitors ongoing operation of network systems to ensure hardware and software are functioning properly and that operational standards are met. Uses established computer techniques to identify and promptly resolve network-related problems within the organization. Troubleshoots hardware, software, Wide Area Network (WAN), and Local Area Network (LAN) problems. Identifies and determines corrective action to be taken in case of individual job failures not covered by standard procedures. Resolves partial system failures (software or hardware-related) by providing for revised applications of system operating capabilities, which involves working through or around the problems with reduced capacity, and readjusting the system when full operating configuration is resolved. Participates with applications programmers and operations personnel to identify problems with applications, operating systems, or hardware that are difficult to pinpoint. Suggests methods for sequencing and software/hardware operating configuration to accept new requirements and resolve processing malfunctions. Adapts or develops new work procedures and instructions for application by self and others. Serves as project officer for recommending selection of and installing new computer systems and software, and maintaining all computer systems. Administers the process to consider user requests for additional computer hardware and software. Analyzes processes and/or problems relative to the design and selection of automated systems. Determines if the facility environment can provide for system requirements, and infrastructure is in place to support the system. Coordinates with other base agencies and contractors to ensure compliance standards are met. Maintains an extensive organizational inventory of computer hardware and software. Assists in the installation and testing of system releases and computer upgrades. Assists in making recommendations for system improvements. Provides support to customers by writing applications programs using higher-level programming languages. Maintains established applications programs, and modifies program contents to provide for new data and output when such changes do not modify the original programming logic and techniques. Explains system capabilities, limitations, and output variations to users Administers the computer security program. Plans and implements security plans, procedures, and training to comply with Wing, Air Force, and Department of Defense standards. Accomplishes risk analyses, accreditation, and certification packages. Provides training and assistance to customers. Provides customer training and assistance for new computer systems. Provides technical assistance to current and potential users of systems to minimize computer disruptions. Conducts Computer Systems Security Officer (CSSO) training for functional area CSSOs, including contingency planning and incoming personnel security procedures. Moves and sets up computer system equipment to include peripherals. Serves as a Limited Purebred Agent. Performs work on the SIPRNET when required. Performs other related duties as assigned. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12413013 Requirements Conditions of Employment Qualifications Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 05/29/2024 Business Based Action, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Experience which has provided a general knowledge of the techniques for analyzing and evaluating system software and hardware requirements. Knowledge of DoD and Air Force automated data processing and networking standards, policies, and techniques. Knowledge of computer hardware and software systems and their interfaces; and higher level programming languages. Knowledge of data content and output options for a variety of administrative, scientific and/or technical program applications that are processed on any of several multi-program operating systems. Knowledge of facility environment and infrastructure to support computer systems. Ability to use and maintain a computer system, equipment, and software; analyze computer network, software, and hardware problems and develop effective and economical solutions; and train users on new computer systems. Ability to communicate effectively, both orally and in writing. This position may be required to work other than normal duty hours and may be required to perform other duties as assigned. Must be able to lift objects weighing up to 40 pounds. You will be evaluated on the basis of your level of competency in the following areas: Education Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Additional Information Individual must fully meet qualification/eligibility/background requirements for this position. Male applicants born after December 31, 1959, must be registered for Selective Service. Direct deposit is required. Satisfactorily complete an employment verification (E-Verify) check. A probationary period may be required. Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD). Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest. Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement. Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible. This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force. This position is included in a bargaining unit. Union Name USAF Academy and Local or Chapter Number Local 1867 or Chapter Number 71.