Enterprise Holdings Part Time Sr. Customer Assistance Representative - Yuma in Yuma, Arizona

Part Time Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience with duties to include sales, customer service and some administrative functions.

Must be able to work one of the following schedules:

1) Monday, Thursday, Friday: 1pm to 6pm; Saturday and Sunday: 8:15am to 12:30pm

2) Monday, Thursday, Friday: 7:45am to 1pm; Saturday and Sunday: 8:15am to 12:30pm

This position pays $12.00 per hour.

Job location: 2760 S 4th Ave, Yuma, AZ

  • Meet and greet customers in a friendly and timely manner

  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

  • Sell optional protection products, upgrades, fuel options and other additional equipment

  • Understand and communicate rental terms and conditions, vehicle features and other services

  • Provide directions and general assistance

  • Assist to assess condition of rental upon return

  • Process returns, check-ins and exit kiosk transactions

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed

  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

  • Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

  • Must be at least 18 years old

  • High school diploma or GED equivalent required

  • Must have at least 1 year prior retail customer service experience

  • A basic level of computer experience and understanding of Microsoft Office Products is required

  • Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years

  • No drug or alcohol related conviction on driving record in the past 3 years

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

  • Must be able to work one of the following schedules:

  • 1) Monday, Thursday, Friday: 1pm to 6pm; Saturday and Sunday: 8:15am to 12:30pm

2) Monday, Thursday, Friday: 7:45am to 1pm; Saturday and Sunday: 8:15am to 12:30pm

External Company Name: Enterprise Holdings

External Company URL: www.erac.com

Requisition Number: 2019-274138