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Trinity Health Med Practice Business Asst - Full-Time - Michigan Heart in Ypsilanti, Michigan


Under general supervision, performs various duties including but not limited to: registration of patients, obtains insurance information, identifies the need for and obtains authorizations and re-certifications from insurance carriers and physicians offices. Verifies assignments of patient benefits, co-pays and self- responsible portion of charges and collects same. Balances daily transactions at the close of each day and handles cash deposits according to established procedures. Schedules patient appointments as directed by physicians. Must be knowledgeable of managed care plans and the associated plan requirements.



Checks patients in for a variety of all appointment types following the proper guidelines. Scans insurance/photo ID and Update annual Acknowledgement Form Maintains proper patient demographics in the EPR/EPM. Maintains proper information on insurance par lists. Knowledge of when an insurance authorization is needed and where to get it. Able to schedule/reschedule all types of appointments, gathering the proper information needed to complete it. Compliant with HIPAA regulations at all times. (During working hours as well as outside your working environment.) Collects patient co-pay & balances, posting correctly to patients account. Able to explain to patients if necessary. Able to perform daily batch & maintain cash box. Checks patients out when necessary. Making sure that future needs as meet (appointments, procedures, labs, etc.). Performs other daily tasks as requested by manager/management. Balances financial collections each day. Dispatches issues to the Triage Team for walk-in matters. Answers and processes telephone calls using a multi-line phone system Processes physician consult and referral calls for providers Responsible for processing/distributing incoming faxes to the appropriate department Maintains good rapport and cooperative relationships. Approaches conflict in a constructive manner. Helps to identify problems, offer solutions, and participate in their resolution. Maintains the confidentiality of information acquired pertaining to patient, physicians, employees, and visitors to Saint Joseph Mercy Health System. Discusses patient and hospital information only among appropriate personnel in appropriately private places. Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management. Behaves in accordance with the Mission, Vision and Values of Saint Joseph Mercy Health System. May require travel to other SJMHS sites within SE Michigan.


Performs other duties as assigned.



High School diploma, GED, or equivalent combination of experience and education.


One to two years experience in physician office setting performing comparable duties – Required Knowledge of third party payers and managed care guidelines - Preferred Experience with a computerized patient management system – Preferred Experience with online third party payor systems – Preferred Experience on business machines such as: FAX machines, multi-line telephones, copy machines, and computers - Preferred


Effective oral communication skills - Required Ability to type 35 w.p.m. and/or computer keyboard efficiency - Required Basic math skills required for counting/balancing money and charges - Required Must satisfactorily complete central offices' training - Required Ability to work under pressure and to consistently prioritize multiple tasks (demonstrates adaptability/flexibility) - Required Ability to concentrate and pay close attention to detail while performing tasks - Required Ability to demonstrate poise during stressful situations - Required Has the skill and desire to work as a team member - Required

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.


Job Number: 00158123

Location: Ypsilanti, MI

Organization Name: Saint Joseph Mercy Health System

Facility: SJSEMI - Mich Heart & Vasc Inst (MHVI)

Employment Type: Full time

Shift: Day Shift

Hours: 40