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Anthem, Inc Issue Control Coordinator - Woodland Hills, CA - PS18708 in Woodland Hills, California

Issue Control Coordinator - Woodland Hills, CA - PS18708

Location: Woodland Hills, California, United States


Field: Membership & Enrollment

Requisition #: PS18708

Post Date: 2 days ago

Your Talent. Our Vision. At Anthem, Inc ., it’s a powerful combination, and the foundation upon which we’re creating greater care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.

Issue Control Coordinator

Processes group level changes to existing business.

Primary duties may include, but are not limited to:

  • Installs new cases, creates initial bill and generation of initial ID cards.

  • Audits and verifies benefit data upon receipt of the contract code from systems.

  • Prepares and analyzes the Issue

  • Transmittal documentation for new cases, and vouchers for adding additional products or group numbers.

  • Reviews enrollment forms for gross omissions that would prevent loading to insure members are loaded into the correct product.

  • Applies job skills and company policies and procedures to complete a wide range of difficult tasks.

  • Normally receives no instruction on routine work, general instructions on new assignments.


  • Requires High School diploma;

  • 2+ years membership and billing service experience,

  • Or any combination of education and experience, which would provide an equivalent background.

  • Facets, WGS and Salesforce System knowledge preferred.

  • OT and weekend support as the business release management dictates for project or lights on defect releases.

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at An Equal Opportunity Employer/Disability/Veteran.