Vision Group Holdings Center Manager in Woodbridge, New Jersey

Do you have a passion for running your own business? Do you enjoy sales, people management, and have a proven track record for operational excellence?

The LASIK Vision Institute (LVI), a division of Vision Group Holdings, is a longstanding leader in LASIK technology. Our exceptionally experienced surgeons, with the help of North America’s largest network of affiliated optometrists, aim to safely take away the limitations and inconvenience of glasses and contact lenses. Our experienced independent LASIK eye surgeons have conducted over 1,000,000 procedures nationwide.

Leverage your strong business acumen and interpersonal and mentorship skills with an effective and tenured team in a well-run practice, leading them to achieve even greater success!

We have an exciting opportunity available for a Center Manager of our busy, efficiently running Center in Woodbridge, NJ.

Reporting to the Regional Director of Operations, the Center Manager is responsible for all aspects of Center management, including a focus on sales performance and operational excellence while ensuring compliance with Company policies and protocols. Your responsibilities will include a focus on patient consultations and generating enthusiasm about our vision correction solutions, overcoming objections, and ultimately converting our patient leads into patient clientele for the Center.

Responsibilities:

  • Sales Lead responsible for patient consultations and educating patients about vision correction solutions.

  • Manage processes and operating systems in the areas of recruitment and retention, customer service, performance management, and center profitability.

  • Manage center metrics and sales goals; ensure timely reporting of all key performance metrics.

  • Lead performance meetings with tenured Center staff to engage them and ensure their knowledge of current goal standards and Center performance guidelines.

  • Ensure consistency in operational excellence while promoting Company directives.

  • Act as liaison between Surgeon, Optometrist, and medical staff.

  • Oversee cash management and loss prevention of Center operations.

  • Monitor progress of post-op procedures; patient flow follow-up, and customer service standards.

  • Coach staff on performance and professional development skills, holding staff to the highest standards of accountability and operational excellence.

  • Manage employee relations issues in conjunction with HR and the regional management team pursuant to Company policies and our high standards of professionalism.

  • Bachelor’s Degree from an accredited University in a related field and 5 or more years of experience managing people and sales profitability for a health or retail center; or equivalent combination of education and experience.

  • Demonstrated ability to influence and manage a customer/patient centric environment.

  • Demonstrated success selling a service or program in a consultative sales environment.

  • Management experience including hiring, performance management, conflict resolution, coaching and training.

  • Financial acumen required with regard to gross margin, profitability, cost effectiveness, and payroll (for payroll liaison problem resolution purposes).

  • Strong attention to detail, with the ability to multi-task and work in a fast-paced, team-oriented, dynamic retail service environment.

  • Flexibility to adapt to and implement change.

  • Excellent verbal and written communication skills.

  • Engaged management style required, with ability to mentor and lead a tenured team.

  • Leadership skills with the ability to be self-directed.

  • Basic computer skills with proficiency in Microsoft Office, including Word, Outlook, and Excel; and ability to use a CRM Database/POS system.

  • Performance based sales experience in a retail service, commission environment strongly preferred.

Vision Group Holdings offers a competitive benefits package including medical, dental, vision, short term and long-term disability, life insurance, and a 401(k) retirement plan.

Equal Opportunity Employer

ID: 2019-3627

External Company Name: www.vgroupholdings.com

Street: 1000 Woodbridge Center Drive, Unit B