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Lendmark Financial Services Customer Service Representative (Sr. Loan Consultant) in Winston Salem, North Carolina

Customer Service Representative (Sr. Loan Consultant)

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Job Details



Job Location

Winston Salem II, NC - Winston Salem, NC

Position Type

Full Time

Education Level

High School

Travel Percentage

Frequency less than 10%

Job Shift


Job Category



Lendmark Financial Services is a consumer finance company that specializes in providing direct and indirect personal loans, automobile loans, debt consolidation loans, and merchant retail sales financing services. Lendmark operates over 300 branch locations throughout Georgia, Tennessee, Virginia, Maryland, Florida, North Carolina, South Carolina, Kentucky, West Virginia, Pennsylvania, Alabama, Mississippi, Arizona, California, Colorado, Idaho, Ohio, Texas and Washington.


We are an Equal Opportunity andeVerifyparticipating employer.



General Summary:

The role of Sr. Loan Consultant is to support the Branch Manager by overseeing the efficient operation of the branch and ensuring all operational functions are completely and properly performed by the staff while conveying a feeling of trust, service, security and satisfaction to customers and staff.

Major Duties/Responsibilities:

  • Assist with the management and motivation of the staff to meet goals and objectives relating to branch profitability, volume, lending, credit quality, collections and expense.

  • Make loan decisions up to established lending limits or recommend loan decisions; process consumer loans; close consumer loans; collect accounts in varying stages of delinquency.

  • Assist branch manager with business development relationships within the community. Sell products and services to meet sales goals.

  • Assist customers with the implementation of solutions, and monitor overall customer satisfaction.

  • Assist branch manager with matters regarding hiring, staffing, training, performance reviews and terminations as applicable.

  • Ensure a high quality of customer service.

  • All other duties as assigned.


Basic Requirements:

  • High school diploma or GED

  • 5 plus years consumer finance or related experience

  • Ability to work with minimum supervision

  • Excellent communication skills

  • Proficient working knowledge of industry or related industry lending software, Microsoft Windows, Excel and Word Applications

Preferred/Desired Qualifications:

  • Associates or Bachelor’s Degree

  • Bilingual, Spanish/English

Work Environment:

  • Office Environment

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