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JPMorgan Chase Change Management - Application Support Analyst in Wilmington, Delaware

Working in Application Support means you'll use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. You'll work collaboratively in teams on a wide range of projects based on your primary area of focus: design or programming. While learning to fix application and data issues as they arise, you'll also gain exposure to software development, testing, deployment, maintenance and improvement, in addition to production lifecycle methodologies and risk guidelines. Finally, you'll have the opportunity to develop professionally —and to grow your career in any direction you choose.

This role requires a wide variety of strengths and capabilities, including:

  • BS/BA degree or equivalent experience

  • Basic knowledge of application development

  • Working knowledge in one or more general purpose programming languages, plus an interest in learning other coding languages and skills as needed

  • Working knowledge of development toolset to design, develop, test, deploy, maintain and improve software

  • Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals

  • The Production Support Change Manager is responsible for governance of the Change Management process in Card Services, delivering operational technology services as well as infrastructure administration and support. Change Management encompasses ensuring that we meet our business and IS goals for delivering technology-based change services in a successful and accurate manner avoiding impacts to clients and customers. Change Management governs application changes, infrastructure, and infrastructure maintenance. They are expected to work side-by-side with their Technology Leadership Team, Application Development counterparts, Production Management Level 2 support organizations as well as Business interfacing groups

  • Support all aspects of Change Management for activities involving Card Services Vendors. Interface with Vendors, Production Support, Application Development and business partners in support of Vendor change activity, including communications of critical events.Assist other Change Managers in Pre-checking Card Services owned and X-LOB impacting Change records in preparation for Change Review Board (CRB) meetings, identifying the most risky and impacting changes for CRB review.

  • Change Review Board. Attend meetings, build relationship with key stakeholders, Ensure L2 Approvals are administered as required post-review.Identify X-LOB and internal impacts and deliver a communications strategy to business and AD partners.Produce easily accessible job aids for Change Owners; Auto-creation of ITSMs; Approver rules; Standard Operational Procedures; etc..

  • Govern standardized Change Record requirements: descriptions, outages, impacts, validation plans, back out plans. Establish consistent process for replicating/communicating Vendor changes and impacts, and Card Business driven with minimal approval requirements. Impact Calendars: Maintain and improve calendar of impacts, identify vendor impacting events based on criteria; learn from experience, capture historical references. Add events to calendar.

  • Create weekly executive outlook of the most critical vendor events for AD CTOs and L2 senior leadership review.X-LOB impact: Identify, validate, communicate cross line of business vendor impacts and incorporate into impact calendar. Business Impact Review: Lead meetings with business partners to communicate impacting events; sharing information to potentially non-technical or limited technical knowledge groups of people.

Our Consumer & Community Banking Group depends on innovators like you to serve nearly 66 million consumers and over 4 million small businesses, municipalities and non-profits. You’ll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.

Our Consumer & Community Banking Group depends on innovators like you to serve nearly 66 million consumers and over 4 million small businesses, municipalities and non-profits. You’ll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.

At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.

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