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Gulfstream Goodwill Industries Engagement Technician PT (Lewis Center) in West palm Beach, Florida

Perform duties to monitor and provide assistance and a safe and secure environment to participants in residence; assist with household chores; and contribute to the mission of Goodwill by providing a safe environment for individuals and families experiencing homelessness, guided by established standards and procedures.


  1. Orient guests to facility and personal areas. Review guest assignments and responsibilities of guests. Assist guests in use of facility amenities; including but not limited to the laundry, recreational, and all applicable common areas.

  2. Review arrival/departure procedures with guest, including emergency exits and procedure.

  3. Escort guests as needed within the facility buildings and grounds.

  4. Monitor guests while they are in the waiting area or residence, and maintain vigilance for their safety and security.

  5. Maintain logs and make accurate and specific documentation of events occurring during shift including incident reports and notice of infractions.

  6. Make sure that common area is ready for group program events/classes. Facilitate group meetings as required.

  7. Perform any range of departmental assignments or special projects as requested.


  1. Demonstrate by words and actions a commitment to the Goodwill mission to help people experiencing homelessness to become self-sufficient, working members of the community.

  2. Perform or assist with any duties or operations, as required to maintain workflow and to meet schedules and quality requirements.

  3. Maintain safe work area and comply with safety procedures and equipment operating rules, keeping work area in a clean and orderly condition.

  4. Participate in any variety of meetings and task force groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, and policies.

KNOWLEDGE AND SKILLS: 1. Bachelor?s Degree in Rehabilitation, Social Services, Human Services or related field. Relevant work experience may be substituted on a year for year basis in lieu of degree. 2. Minimum one (1) year in residential setting or working with difficult populations experience preferred. 3. Ability to work in a team environment. Ability to deal with a wide variety of people in a positive manner. 4. Ability to function well in a fast-paced environment. 5. Must have excellent verbal and written communication skills. Ability to appropriately calm and communicate with callers experiencing a housing crisis. 6. Demonstrated ability to use sound judgment as well as the ability to take direction.

PHYSICAL REQUIREMENTS: 1. Residential setting 2. Repetitive pushing, pulling, stretching, reaching, kneeling stooping, and bending 3. Prolonged periods of standing and walking 4. Ability to lift and carry up to 45 lbs. minimum

TOOLS AND EQUIPMENT USED: Computer, standard peripherals and office equipment, kitchen and laundry appliances, and safety equipment.

Pay Rate: $10.00/hour - $13.46/hour