24 Hour Fitness, INC. Service Representative Night - West Hills in West Hills, California
LOCATION 6653 Fallbrook Ave West Hills CA 91307
At 24 Hour Fitness we are committed to our mission of helping people—team members and members alike—to become the best version of themselves. We’ve changed the landscape of the fitness industry and pioneered the concept that fitness can be accessible, affordable and a way of life for everyone. We’re looking for committed and dedicated individuals to help grow our business, so that we can share the promise of 24 Hour Fitness with more people.
The Service Representative Night (SRN) provides customer service support to the club members and guests.
Responsible for delivering the 24 Hour Fitness Service Promise; contribute to running a clean, friendly and well maintained club, and executing the team member basics of being on time and complying with the dress code
Responsible for assisting and directing members/guests
Monitoring incoming inquiries and ensuring proper check in procedures are followed
Essential Duties & Responsibilities :
Member Check in/Customer Service
Greet all incoming members
Answer all incoming inquiries and obtain appropriate information to direct/transfer calls or take messages
Handle member service issues to include: Lost and Found items, new membership cards, change of address, EFT setup or change, and questions regarding billings and payments, etc.
Keep front desk area and lobby clean, clutter free, and orderly/organized
Clean and organize lobby, and weight and cardio rooms
Record equipment, facility, and janitorial issues on the Maintenance Logs
Inventory Front Desk supplies including first aid kits, and report to Operations Manager when supplies are low
Preferred prior overnight shift experience
Must have 6-12 months experience in customer service function
Experience operating multiple phone lines preferred
Basic Computer Skills
Certifications / Educational Requirements :
High School Diploma or GED required
Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) from approved organization (within 60 days of employment)
Physical Requirements :
While performing the duties of this job, the employee is regularly required to stand for up to 8 hours and must talk and hear. The employee occasionally sits, walks, kneels, and reaches with hands and arms
Frequently required to lift and/or move up to 25 lbs.
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.
FUNCTIONAL GROUP Operations